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For Companies At a Glance
- Tasks: Lead a team to ensure top-notch service and customer satisfaction in a lively pub environment.
- Company: Join a popular pub group known for its vibrant atmosphere and strong team culture.
- Benefits: Enjoy employee discounts, career advancement opportunities, and a supportive work environment.
- Why this job: Make a real difference by mentoring your team and enhancing customer experiences.
- Qualifications: Strong customer service skills and a positive, proactive attitude are essential.
- Other info: Great opportunity for personal growth in a fun and dynamic setting.
The predicted salary is between 24000 - 36000 £ per year.
A popular pub group in the United Kingdom is seeking a Team Leader to manage operations and ensure customer satisfaction. You will lead by example, coordinating tasks effectively while maintaining high standards.
Key responsibilities include:
- Mentoring the team
- Resolving any issues promptly
The ideal candidate should have strong customer service skills and a positive attitude. This role offers a chance for career advancement and various employee benefits including discounts.
Shift Leader - Service Excellence & Team Growth in Kesgrave employer: Greene King
Contact Detail:
Greene King Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader - Service Excellence & Team Growth in Kesgrave
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the pub industry. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Show off your personality! When you get that interview, let your positive attitude shine through. Remember, they’re looking for someone who can lead and inspire the team, so be yourself and share your passion for customer service.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle common issues in a pub setting, like resolving customer complaints or motivating your team. Practising these scenarios will help you feel more confident during the interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Shift Leader - Service Excellence & Team Growth in Kesgrave
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight any previous experience where you've led a team or managed operations. We want to see how you can inspire and mentor others, so share specific examples that showcase your leadership style.
Customer Service is Key: Since this role is all about ensuring customer satisfaction, don’t forget to emphasise your strong customer service skills. We love candidates who can demonstrate their ability to resolve issues and keep customers happy, so include any relevant experiences in your application.
Be Positive and Authentic: We’re looking for someone with a positive attitude, so let your personality shine through in your application. Be genuine and express your enthusiasm for the role and the pub group. A little bit of your unique flair can go a long way!
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your application and can consider you for this exciting opportunity!
How to prepare for a job interview at Greene King
✨Know the Pub Inside Out
Before your interview, make sure you research the pub group thoroughly. Understand their values, customer service approach, and any recent news or events. This will show your genuine interest in the role and help you align your answers with their expectations.
✨Showcase Your Leadership Skills
As a Shift Leader, you'll need to demonstrate your ability to lead and mentor a team. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved service standards. Be ready to discuss how you can inspire and motivate others.
✨Customer Service is Key
Highlight your strong customer service skills during the interview. Think of specific instances where you've gone above and beyond for customers. This will illustrate your commitment to ensuring customer satisfaction, which is crucial for this role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're not only interested in the position but also in contributing positively to the team.
