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- Tasks: Create unforgettable moments for guests and ensure a warm welcome.
- Company: Join Chef & Brewer, a collection of unique country-style pubs across beautiful locations.
- Benefits: Enjoy competitive pay, discounts, career development, and mental health support.
- Other info: Earn up to ÂŁ1,500 for referring friends and access wages before payday.
- Why this job: Be part of a fun, inclusive team while gaining valuable skills in hospitality.
- Qualifications: A passion for service, attention to detail, and a willingness to learn are essential.
Join to apply for the Hotel Staff role at Greene King
1 month ago Be among the first 25 applicants
Join to apply for the Hotel Staff role at Greene King
As Hotel Staff, you’ll be key to creating unforgettable moments for customers, whether you’re checking in a guest or recommending the perfect drink to a customer after a long day, you’ll keep the good times flowing. You’ll be joining a fun and inclusive team, where you can grow and strengthen your skills and experience.
Company Description
Join us at Chef & Brewer, a collection of unique country-style pubs set in beautiful locations across the country which are welcome escapes for our customers, that feel like a home away from home. Our relaxed pubs with beautifully decorated interiors, seriously good pub food and expertly chosen drinks ranges are the perfect places for our customers to enjoy any occasion.
Additional Information
We’re all about rewarding our team’s hard work, that’s why…
You’ll receive a competitive salary, pension contribution as well as:
- The chance to further your career across our well-known brands – as one of the industry\’s top apprenticeship providers, we can provide training and development at each level of your career.
- Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
- Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
- Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
- Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
- Wagestream – access your wage before payday for when life happens.
- Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…
Qualifications
As a Hotel Staff, you will…
- Provide customers with a heartfelt and memorable experience each and every time they visit.
- Meet and greet our customers and check them into their hotel room upon arrival.
- Answer telephone enquiries and deal with customer complaints to ensure everyone enjoys their stay.
- Make sure the front of house is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.
What You’ll Bring…
- Willingness to learn and expand your skills.
- Have a great eye for detail, making sure every pint is poured to perfection.
- A passion for giving great service and making sure every customer receives a warm welcome.
- A positive can-do attitude and be a real team player.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales, General Business, and Management
-
Industries
Food and Beverage Services, Hospitality, and Retail
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Hotel Staff employer: Greene King
Contact Detail:
Greene King Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Staff
✨Tip Number 1
Familiarise yourself with the Chef & Brewer brand and its values. Understanding their commitment to creating memorable experiences will help you align your answers during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Highlight any previous customer service experience you have, especially in hospitality. Be ready to share specific examples of how you've gone above and beyond for customers, as this will demonstrate your passion for providing excellent service.
✨Tip Number 3
Prepare to discuss your teamwork skills. Since the role requires a positive can-do attitude and collaboration, think of instances where you've successfully worked as part of a team to achieve a common goal.
✨Tip Number 4
Show your willingness to learn and grow within the company. Mention any relevant training or development opportunities you're interested in, as this will indicate that you're looking for a long-term career with them.
We think you need these skills to ace Hotel Staff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or customer service. Emphasise any roles where you provided excellent service, managed customer interactions, or worked in a team environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry. Mention specific reasons why you want to work at Chef & Brewer and how your skills align with their values of creating memorable experiences for customers.
Showcase Your Soft Skills: In your application, highlight soft skills such as communication, teamwork, and problem-solving. These are crucial for a role in hotel staff, where customer interaction is key.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is important in the hospitality sector.
How to prepare for a job interview at Greene King
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to ensure a guest had a memorable experience.
✨Demonstrate Team Spirit
Since the role involves being part of a fun and inclusive team, highlight your ability to work well with others. Discuss times when you collaborated effectively with colleagues to achieve a common goal.
✨Prepare for Common Scenarios
Think about potential customer scenarios you might face, such as handling complaints or special requests. Be ready to discuss how you would approach these situations calmly and professionally.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about training opportunities or how the team celebrates successes, which demonstrates your eagerness to be part of their culture.