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For Companies At a Glance
- Tasks: Create unforgettable moments for guests and ensure a warm welcome.
- Company: Join Chef & Brewer, a collection of unique country-style pubs across beautiful locations.
- Benefits: Enjoy competitive pay, discounts, and early wage access with Wagestream.
- Why this job: Be part of a fun, inclusive team while developing your skills in hospitality.
- Qualifications: A passion for service, attention to detail, and a willingness to learn are essential.
- Other info: Earn up to £1,500 by referring friends and enjoy discounts at various retailers.
Overview
As Hotel Staff, you’ll be key to creating unforgettable moments for customers, whether you’re checking in a guest or recommending the perfect drink to a customer after a long day, you’ll keep the good times flowing. You’ll be joining a fun and inclusive team, where you can grow and strengthen your skills and experience.
Company Description
Join us at Chef & Brewer, a collection of unique country-style pubs set in beautiful locations across the country which are welcome escapes for our customers, that feel like a home away from home. Our relaxed pubs with beautifully decorated interiors, seriously good pub food and expertly chosen drinks ranges are the perfect places for our customers to enjoy any occasion.
Additional Information
We’re all about rewarding our team’s hard work, that’s why…
You’ll receive a competitive salary, pension contribution as well as:
- The chance to further your career across our well-known brands – as one of the industry\\\’s top apprenticeship providers, we can provide training and development at each level of your career.
- Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
- Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
- Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
- Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
- Wagestream – access your wage before payday for when life happens.
- Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…
Qualifications
As a Hotel Staff, you will…
- Provide customers with a heartfelt and memorable experience each and every time they visit.
- Meet and greet our customers and check them into their hotel room upon arrival.
- Answer telephone enquiries and deal with customer complaints to ensure everyone enjoys their stay.
- Make sure the front of house is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.
What You’ll Bring…
- Willingness to learn and expand your skills.
- Have a great eye for detail, making sure every pint is poured to perfection.
- A passion for giving great service and making sure every customer receives a warm welcome.
- A positive can-do attitude and be a real team player.
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Hotel Staff employer: Greene King
Contact Detail:
Greene King Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Staff
✨Tip Number 1
Familiarise yourself with the unique offerings of Chef & Brewer. Knowing their menu and special drinks can help you engage with customers and show your enthusiasm for the role.
✨Tip Number 2
Highlight your customer service skills in conversations. Share specific examples of how you've created memorable experiences for guests in previous roles to demonstrate your fit for the position.
✨Tip Number 3
Network with current or former employees of Chef & Brewer. They can provide insights into the company culture and what it takes to succeed as Hotel Staff, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss your willingness to learn and grow. Be ready to share how you plan to develop your skills within the hospitality industry, as this aligns with the company's focus on training and development.
We think you need these skills to ace Hotel Staff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or customer service. Emphasise skills like attention to detail, teamwork, and a passion for excellent service, as these are key for the Hotel Staff role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific experiences where you provided exceptional customer service or resolved complaints effectively.
Showcase Your Soft Skills: In your application, highlight soft skills such as communication, problem-solving, and adaptability. These are crucial for creating memorable experiences for guests and working well within a team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Greene King
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent service. Share specific examples from your past experiences where you went above and beyond to create memorable moments for customers.
✨Demonstrate Team Spirit
Since the role involves working in a fun and inclusive team, highlight your ability to collaborate with others. Discuss how you've contributed to a positive team environment in previous jobs or projects.
✨Prepare for Common Scenarios
Think about potential customer inquiries or complaints you might encounter as hotel staff. Prepare thoughtful responses or solutions to demonstrate your problem-solving skills during the interview.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about training opportunities, team dynamics, or how they ensure a welcoming atmosphere for guests.
