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- Tasks: Lead and innovate cellar services for top-notch beer quality across pubs.
- Company: Join Greene King, the UK's leading pub company with a rich 220-year history.
- Benefits: Enjoy competitive salary, discounts, career development, and mental health support.
- Why this job: Be part of a culture that values innovation, teamwork, and customer satisfaction.
- Qualifications: Strong leadership skills and experience in operational efficiency and technical standards required.
- Other info: Manage a strategic budget and collaborate with various teams to enhance service.
The predicted salary is between 43200 - 72000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Company Description
Join us at Greene King the country\’s leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what\’s wholly British, the pub experience.
Job Description
To elevate cellar service across Greene King through strategic leadership, technical excellence, and innovation. This role ensures our pubs are equipped with reliable, high-quality dispense systems, enabling great beer every time. Driving continuous improvement, digital enablement, and culture change, the Head of Cellar Service will lead a high-performance team to reduce downtime, enhance product quality, and create a best-in-class service experience.
Qualifications
- Strategic Leadership & Innovation
Lead the transformation of the Cellar Services function by embedding a culture of continuous improvement, technical standards, and operational excellence aligned with Greene King\’s strategic priorities. - Operational Efficiency & Effectiveness
Deploy data-driven methodologies and KPIs to improve the reliability, cost-effectiveness, and responsiveness of technical services, reducing failure rates and optimising engineer utilisation. - Technical Product Quality
Champion the use of best-in-class technical standards and installation practices to ensure consistent dispense quality, contributing directly to improved customer satisfaction and product perception. - Digital Enablement & Self-Help Solutions
Develop and deploy digital tools and self-help platforms that enable pub teams to resolve common cellar issues independently, reducing service calls and downtime. - Reliability & Planned Maintenance
Build and evolve proactive maintenance strategies that extend equipment life, prevent breakdowns, and maximise uptime across the estate. - People Leadership & Culture Change
Inspire and lead a national team of managers, developing a collaborative, customer-focused culture. Build capabilities, enhance engagement, and support succession planning through coaching and leadership development. - Collaboration & Influence
Work cross-functionally with Brewing, Pub Operations, IT, Procurement, and external partners to align on standards, drive service innovation, and enable successful pub operations. - Compliance & Risk Management
Ensure compliance with all relevant legislation, safety standards, and best practices. Maintain a safe, audit-ready service environment with high operational integrity. - Budgetary & Resource Planning
Own and manage a strategic budget (~£15M), ensuring cost control, resource planning, and investment prioritisation align with long-term service goals
Additional Information
We\’re all about rewarding our team\’s hard work, that\’s why…
You\’ll receive a competitive salary, pension contribution as well as:
- The chance to further your career across our well-known brands – as one of the industry\’s top apprenticeship providers, we can provide training and development at each level of your career.
- Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
- Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
- Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
- Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn £1,500 for referring them!
- Wagestream – access your wage before payday for when life happens.
- Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…
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Head of Cellar Services employer: Greene King
Contact Detail:
Greene King Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Cellar Services
✨Tip Number 1
Familiarise yourself with Greene King's values and mission. Understanding their commitment to British hospitality will help you align your leadership style and vision with their goals, making you a more attractive candidate.
✨Tip Number 2
Network within the industry, especially with professionals who have experience in cellar services or similar roles. Engaging with these individuals can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Stay updated on the latest trends in digital tools and self-help solutions for cellar management. Demonstrating knowledge of innovative technologies can set you apart as a forward-thinking leader.
✨Tip Number 4
Prepare to discuss your experience with budget management and resource planning. Being able to articulate how you've successfully managed budgets in previous roles will show your capability to handle the strategic budget for this position.
We think you need these skills to ace Head of Cellar Services
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Head of Cellar Services. Understand the key responsibilities and qualifications required, as this will help you tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in strategic leadership, operational efficiency, and technical product quality. Use specific examples that demonstrate your ability to lead teams and drive improvements.
Showcase Innovation and Digital Skills: Given the emphasis on digital enablement and self-help solutions, make sure to include any relevant experience with digital tools or innovative practices you've implemented in previous roles.
Craft a Compelling Cover Letter: Write a personalised cover letter that connects your skills and experiences to Greene King's mission and values. Express your passion for the pub industry and how you can contribute to their goal of delivering great beer and service.
How to prepare for a job interview at Greene King
✨Understand the Company Culture
Before your interview, take some time to research Greene King's history and values. Understanding their commitment to British hospitality and how they pour happiness into lives will help you align your answers with their mission.
✨Showcase Your Leadership Skills
As the Head of Cellar Services, you'll need to demonstrate strong leadership capabilities. Prepare examples of how you've successfully led teams, driven culture change, and implemented continuous improvement in previous roles.
✨Be Data-Driven
Since the role involves deploying data-driven methodologies, be ready to discuss how you've used KPIs and data analysis to improve operational efficiency in past positions. Highlight specific metrics you've influenced.
✨Prepare for Technical Questions
Expect questions about technical standards and best practices in cellar services. Brush up on your knowledge of dispense systems and maintenance strategies, as well as any digital tools you've implemented to enhance service quality.