At a Glance
- Tasks: Lead and innovate cellar services for top-notch beer quality across pubs.
- Company: Join Greene King, the UK's leading pub company with a rich 220-year history.
- Benefits: Enjoy competitive salary, discounts, career development, and mental health support.
- Other info: Manage a strategic budget and collaborate with various teams to enhance service.
- Why this job: Be part of a culture that values innovation, teamwork, and customer satisfaction.
- Qualifications: Strong leadership skills and experience in operational efficiency and technical standards required.
The predicted salary is between 43200 - 72000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\'s leading over-50s age inclusive jobs board.
Company Description
Join us at Greene King the country\'s leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what\'s wholly British, the pub experience.
Job Description
To elevate cellar service across Greene King through strategic leadership, technical excellence, and innovation. This role ensures our pubs are equipped with reliable, high-quality dispense systems, enabling great beer every time. Driving continuous improvement, digital enablement, and culture change, the Head of Cellar Service will lead a high-performance team to reduce downtime, enhance product quality, and create a best-in-class service experience.
Qualifications
- Strategic Leadership & Innovation
Lead the transformation of the Cellar Services function by embedding a culture of continuous improvement, technical standards, and operational excellence aligned with Greene King\'s strategic priorities. - Operational Efficiency & Effectiveness
Deploy data-driven methodologies and KPIs to improve the reliability, cost-effectiveness, and responsiveness of technical services, reducing failure rates and optimising engineer utilisation. - Technical Product Quality
Champion the use of best-in-class technical standards and installation practices to ensure consistent dispense quality, contributing directly to improved customer satisfaction and product perception. - Digital Enablement & Self-Help Solutions
Develop and deploy digital tools and self-help platforms that enable pub teams to resolve common cellar issues independently, reducing service calls and downtime. - Reliability & Planned Maintenance
Build and evolve proactive maintenance strategies that extend equipment life, prevent breakdowns, and maximise uptime across the estate. - People Leadership & Culture Change
Inspire and lead a national team of managers, developing a collaborative, customer-focused culture. Build capabilities, enhance engagement, and support succession planning through coaching and leadership development. - Collaboration & Influence
Work cross-functionally with Brewing, Pub Operations, IT, Procurement, and external partners to align on standards, drive service innovation, and enable successful pub operations. - Compliance & Risk Management
Ensure compliance with all relevant legislation, safety standards, and best practices. Maintain a safe, audit-ready service environment with high operational integrity. - Budgetary & Resource Planning
Own and manage a strategic budget (~£15M), ensuring cost control, resource planning, and investment prioritisation align with long-term service goals
Additional Information
We\'re all about rewarding our team\'s hard work, that\'s why...
You\'ll receive a competitive salary, pension contribution as well as:
- The chance to further your career across our well-known brands - as one of the industry\'s top apprenticeship providers, we can provide training and development at each level of your career.
- Discount of 33% for you and 15% for your loved ones on all of our brands - so you enjoy your favourite food and drink at a discount.
- Free employee assistance program - mental health, well-being, financial, and legal support because you matter!
- Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. - so you can enjoy a weekend away without breaking the bank.
- Refer a friend - who do you know who could be interested in a new role? When they are placed, you could earn £1,500 for referring them!
- Wagestream - access your wage before payday for when life happens.
- Retail discounts - Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more...
Head of Cellar Services in Bury St Edmunds employer: Greene King
At Greene King, we pride ourselves on being the UK's leading pub company and brewer, dedicated to pouring happiness into lives through exceptional British hospitality. Our vibrant work culture fosters continuous improvement and innovation, offering extensive career development opportunities within our 39,000-strong team. With competitive salaries, generous discounts, and a commitment to employee well-being, Greene King is an excellent employer for those looking to make a meaningful impact in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Cellar Services in Bury St Edmunds
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Greene King. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Greene King
Don't be shy about reaching out to Greene King directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head of Cellar Services in Bury St Edmunds
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Greene King and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Greene King
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
