Head of Cellar Services

Company Description
Join us at Greene King the country\’s leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what\’s wholly British, the pub experience.
Job Description
To elevate cellar service across Greene King through strategic leadership, technical excellence, and innovation. This role ensures our pubs are equipped with reliable, high-quality dispense systems, enabling great beer every time. Driving continuous improvement, digital enablement, and culture change, the Head of Cellar Service will lead a high-performance team to reduce downtime, enhance product quality, and create a best-in-class service experience.
Qualifications

• Strategic Leadership & Innovation
  Lead the transformation of the Cellar Services function by embedding a culture of continuous improvement, technical standards, and operational excellence aligned with Greene King\’s strategic priorities.
• Operational Efficiency & Effectiveness
  Deploy data-driven methodologies and KPIs to improve the reliability, cost-effectiveness, and responsiveness of technical services, reducing failure rates and optimising engineer utilisation.
• Technical Product Quality
  Champion the use of best-in-class technical standards and installation practices to ensure consistent dispense quality, contributing directly to improved customer satisfaction and product perception.
• Digital Enablement & Self-Help Solutions
  Develop and deploy digital tools and self-help platforms that enable pub teams to resolve common cellar issues independently, reducing service calls and downtime.
• Reliability & Planned Maintenance
  Build and evolve proactive maintenance strategies that extend equipment life, prevent breakdowns, and maximise uptime across the estate.
• People Leadership & Culture Change
  Inspire and lead a national team of managers, developing a collaborative, customer-focused culture. Build capabilities, enhance engagement, and support succession planning through coaching and leadership development.
• Collaboration & Influence
  Work cross-functionally with Brewing, Pub Operations, IT, Procurement, and external partners to align on standards, drive service innovation, and enable successful pub operations.
• Compliance & Risk Management
  Ensure compliance with all relevant legislation, safety standards, and best practices. Maintain a safe, audit-ready service environment with high operational integrity.
• Budgetary & Resource Planning
  Own and manage a strategic budget (~£15M), ensuring cost control, resource planning, and investment prioritisation align with long-term service goals

Additional Information
We\’re all about rewarding our team\’s hard work, that\’s why…
You\’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry\’s top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…