At a Glance
- Tasks: Handle customer queries and ensure top-notch service satisfaction.
- Company: Join a leading brand known for career growth and support.
- Benefits: Competitive salary, pension, discounts, and mental health support.
- Other info: Enjoy discounts on food, drinks, and travel while building your career.
- Why this job: Make a real difference in customer service while developing your skills.
- Qualifications: Strong communication and organisational skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Your role as a Property Administrator involves dealing with all issues efficiently and cost-effectively, ensuring a high level of customer satisfaction is achieved. You will answer telephone calls from the houses to ensure maximum first-time pick up and effectively question managers to determine service/repair issues, background of problems, and necessary response time. Supporting colleagues to hit the team target of 85% calls answered is essential.
You will manage customer expectations and control business criticality for the business unit. Effectively managing chasing jobs, ensuring all appropriate details relating to house issues/orders are input onto the Pulse system via call notes, is crucial to maintain an effective audit trail.
What you’ll bring…
- Customer focused and service quality approach
- Excellent telephone communication skills
- Effective listening and questioning skills
- System skills
- Outstanding work planning skills and the ability to manage conflicting priorities and achieve within tight deadlines
Additional Information
You’ll receive a competitive salary and pension contribution as well as:
- The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
- Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
- Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
- Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
- Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn £1,500 for referring them!
- Wagestream – access your wage before payday for when life happens.
- Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobiles along with many more…
Helpdesk administrator in Guildford employer: Greene King
As a Helpdesk Administrator with us, you'll be part of a dynamic team that prioritises customer satisfaction and efficient service delivery. Our supportive work culture fosters professional growth through extensive training opportunities, while our competitive benefits, including generous discounts and mental health support, ensure you feel valued and empowered in your role. Join us in a location that not only offers a vibrant work environment but also the chance to enjoy significant savings on your favourite brands and experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk administrator in Guildford
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Greene King.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Greene King. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Helpdesk administrator in Guildford
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Greene King.
How to prepare for a job interview at Greene King
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Greene King's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Greene King offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
