At a Glance
- Tasks: Lead a team of 10 to drive customer satisfaction and sales growth.
- Company: Greene King is the UK's leading pub company with a rich 220-year brewing history.
- Benefits: Enjoy a 33% discount on food and drink, plus a competitive salary and pension.
- Other info: Co-manage Telesales Account Managers alongside the Regional Sales Manager.
- Why this job: Join a proud team dedicated to delivering exceptional British hospitality.
- Qualifications: Strong leadership skills and a strategic mindset are essential for success.
The predicted salary is between 28000 - 30000 £ per year.
The Customer Sales Manager is responsible for driving customer value and service excellence through effective leadership of a team of 10 Customer Sales Representatives and Telesales Account Managers. This role ensures that every customer interaction delivers exceptional service, supports retention, and maximises commercial opportunities. By setting clear performance expectations, implementing effective telesales strategies, and coaching team members to deliver best‑in‑class customer experiences, the Customer Sales Manager plays a pivotal role in increasing customer satisfaction, growing sales, and strengthening long‑term customer relationships.
Through the management of Telesales Account Managers they are also co-responsible – alongside the Regional Sales Manager - for the delivery of volume, profit and brand objectives for a subset of Free Trade customers. Working collaboratively with Operations, Logistics, Commercial teams and other internal stakeholders, the Customer Sales Manager translates business objectives into actionable frontline activity—optimising processes, enhancing productivity, and ensuring that customer needs are consistently met with accuracy, care, and professionalism.
Qualifications
- Team Management and Performance Management
- Setting targets and goals to maintain and grow sales volume and profit.
- Establishing clear and achievable sales targets for the team and individual representatives.
- Regularly monitoring calls, providing constructive feedback, and conducting performance reviews to identify areas for improvement.
- Coach team members through areas of professional development.
- Providing guidance and training to Customer Sales Representatives and Telesales Account Managers on sales techniques, product knowledge, and customer service best practices.
- Creating a positive and motivating work environment to encourage high performance and team spirit.
- Ensuring high-quality customer interactions: Overseeing that representatives provide excellent customer service, resolve issues effectively, and build positive customer relationships.
- Resource planning - Ensuring adequate staffing levels and resource allocation to meet call volume demands.
- Preparing regular reports on sales performance, team productivity, and other key metrics.
- Identifying opportunities to streamline sales processes and improve efficiency.
- Implementing strategies to maximize sales opportunities.
- Maintaining accurate records - Ensuring that all customer interactions and sales data are accurately recorded and updated in relevant systems.
- Creating a reputation that means people actively want to work in Customer Sales.
What you’ll bring…
- Highly motivated people manager
- Strong Customer Service Skills
- Ability to think strategically and drive sales
- An effective communicator – written and oral.
- Have a strong understanding of the Brewing and Brands’ business.
- Be highly organised with good attention to detail.
- Able to persuade and influence others
- Ability to handle multiple competing priorities.
Customer Sales Manager in Guildford employer: Greene King
Greene King offers a competitive salary, pension contributions, and extensive career development opportunities. Located in the UK, the company prides itself on its long-standing tradition in brewing and hospitality, supported by a team of 39,000 dedicated employees.
