At a Glance
- Tasks: Lead the team to ensure smooth shifts and happy customers.
- Company: Join Hungry Horse, where community spirit and great food come together.
- Benefits: Enjoy competitive pay, discounts, and career development opportunities.
- Other info: Access to mental health support and flexible working options.
- Why this job: Make a real impact on guest experiences while developing your leadership skills.
- Qualifications: 1 year of experience in a similar role and a positive attitude.
The predicted salary is between 24000 - 30000 £ per year.
As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy. Must have at least 1 year experience in the same role.
Join us at Hungry Horse, where the drinks are always flowing and the plates are piled high, our pubs bring families and friends together. From footy days to family time, a swift drink after work, to a quarterly pool tournament – there’s always something going on. Beyond our delicious food and drink, we also love to serve up community spirit by getting behind the causes that matter most to our customers.
We’re all about rewarding our team’s hard work, that’s why…
- You’ll receive a competitive salary, pension contribution as well as:
- The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
- Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
- Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
- Enhanced, family-friendly maternity and paternity policies.
- Menopause Friendly Employer.
- Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
- Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
- Wagestream – access your wage before payday for when life happens.
- Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…
As a Team Leader, you will…
- Provide customers with a heartfelt and memorable experience each and every time they visit.
- Deputise for the management team and resolve any issues that arise in their absence.
- Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
- Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.
What you’ll bring…
- A great eye for detail, making sure every pint is poured to perfection.
- Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
- An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
- A positive can-do attitude and be a real team player.
Shift Leader — Guest Experience & Team Coach in Dudley employer: Greene King
At Hungry Horse, we pride ourselves on creating a vibrant and supportive work environment where team members can thrive. With competitive salaries, extensive training opportunities, and a strong focus on employee well-being, we ensure that our staff feel valued and empowered to grow in their careers. Join us in fostering community spirit while enjoying generous discounts and benefits that make every shift rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Leader — Guest Experience & Team Coach in Dudley
✨Tip Number 1
Get to know the company culture! Before your interview, check out Hungry Horse's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! As a Shift Leader, you'll need to connect with both customers and your team. Role-play common scenarios with a friend to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles where you led a team or resolved issues. This will help you demonstrate your leadership skills and show that you can keep things running smoothly during busy shifts.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Plus, we love seeing candidates who take the initiative to reach out directly. Don’t forget to follow up after your application – it shows you're keen!
We think you need these skills to ace Shift Leader — Guest Experience & Team Coach in Dudley
Some tips for your application 🫡
Show Your Experience:Make sure to highlight your relevant experience in your application. We want to see how your past roles have prepared you for being a Shift Leader, so don’t hold back on those details!
Be Personable:Since this role is all about guest experience, let your personality shine through in your written application. We love a friendly tone that reflects your passion for customer service!
Tailor Your Application:Take a moment to tailor your application to our job description. Mention specific skills and experiences that align with what we’re looking for, like your ability to keep things running smoothly during busy shifts.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Greene King
✨Know the Company Inside Out
Before your interview, take some time to research Hungry Horse. Understand their values, community involvement, and what makes them unique. This will not only help you answer questions but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Shift Leader, you'll need to demonstrate your ability to lead a team effectively. Prepare examples from your past experience where you've successfully managed a team, resolved conflicts, or improved customer satisfaction. Be ready to discuss how you can motivate and support your team.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations during a busy shift. Think about times when you've had to think on your feet or adapt quickly. Practising these scenarios will help you articulate your thought process and decision-making skills.
✨Emphasise Your Customer Service Experience
Customer experience is key at Hungry Horse. Be prepared to talk about how you've provided exceptional service in the past. Share stories that highlight your attention to detail and your ability to create memorable experiences for customers.
