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- Tasks: Help customers by resolving enquiries and building strong relationships.
- Company: Join Greene King, the UK's leading pub company and brewer.
- Benefits: Competitive salary, discounts, and career growth opportunities.
- Other info: Flexible work environment with a supportive team culture.
- Why this job: Make a difference in customer experiences while enjoying great perks.
- Qualifications: Empathy, clear communication, and teamwork skills required.
The predicted salary is between 24000 - 36000 £ per year.
- Salary for Advertising: Competitive Salary
- Dept. L4/House: Guest Relations – 99034
Company Description
As a Customer Relations Advisor you will deliver first-class customer service in a fast-paced work environment, efficiently handling and resolving enquiries and complaints via a variety of platforms, including telephone, web, chat, email and social media forums.
Join us at Greene King the country\’s leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience.
Job Description
**please note that this is a 6 month FTC**
Your role as Customer Relations Advisor
To be able to handle a large variety of customer enquiries and complaints from first contact through to escalation, where necessary
Manage large amounts of customer telephone calls and web contact forms whilst maintaining thorough and accurate customer records
- Keep sensitive customer data and financial records private and confidential, and to be aware of the data protection legislation
What you’ll bring…
Empathetic and positive approach
Clear, concise communication
Competency on Excel, Word and email systems
A flexible work approach and an ability to work well in a team and independently
Additional Information
We’re all about rewarding our team’s hard work, that’s why…
You’ll receive a competitive salary, pension contribution as well as:
- The chance to further your career across our well-known brands– as one of the industry\’s top apprenticeship providers, we can provide training and development at each level of your career.
- Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
- Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
- Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
- Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn £1,500 for referring them!
- Wagestream – access your wage before payday for when life happens.
- Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…
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Customer Relations Advisor employer: Greene King
Contact Detail:
Greene King Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Advisor
✨Tip Number 1
Get to know Greene King! Research their values and mission. When you understand what they stand for, you can tailor your approach in interviews and show them you're a perfect fit.
✨Tip Number 2
Practice your communication skills! Since the role is all about building relationships, try role-playing common customer scenarios with friends or family. This will help you feel more confident when it comes to handling real-life situations.
✨Tip Number 3
Show off your empathy! In your interviews, share examples of how you've resolved customer issues in the past. Highlighting your ability to connect with customers will make you stand out as a candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Relations Advisor
Some tips for your application 🫡
Personalise Your Application: When applying for the Customer Relations Advisor role, make sure to tailor your application to reflect your understanding of the company and its values. Show us how your skills align with our mission to pour happiness into lives!
Show Off Your Communication Skills: Since the role involves composing thoughtful written responses, highlight your ability to communicate clearly and concisely. Use examples from your past experiences where you’ve successfully resolved customer issues through effective communication.
Demonstrate Empathy: We’re looking for someone with an empathetic approach. In your application, share instances where you’ve put the customer first and how you’ve built trust through open communication. This will show us you’re a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Greene King
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand how to put the customer first and think about examples from your past experiences where you’ve successfully resolved issues or built relationships. This will show that you’re aligned with Greene King's mission.
✨Craft Thoughtful Responses
Since the role involves composing personalised written responses, practice writing clear and concise replies to common customer queries. This will help you demonstrate your communication skills during the interview and show that you can handle guest enquiries effectively.
✨Showcase Your Empathy
Empathy is crucial in customer relations. Prepare to share stories that highlight your ability to understand and relate to customers' feelings. This will help you connect with the interviewers and illustrate that you have the right mindset for the role.
✨Demonstrate Time Management Skills
Be ready to discuss how you manage your time effectively, especially when juggling multiple tasks. Think of specific examples where you’ve prioritised tasks or met deadlines, as this will resonate well with the fast-paced environment at Greene King.