At a Glance
- Tasks: Handle customer enquiries and complaints with empathy and professionalism.
- Company: Join Greene King, the UK's leading pub company and brewer.
- Benefits: Competitive salary, discounts on food and drink, and career development opportunities.
- Other info: Flexible work environment with access to mental health support and retail discounts.
- Why this job: Be part of a team that pours happiness into lives and enhances British hospitality.
- Qualifications: Strong communication skills, time management, and proficiency in Excel and Word.
The predicted salary is between 25000 - 30000 € per year.
Company Description
Join us at Greene King, the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience.
Job Description
Please note that this is a 4 month FTC.
Your role as Customer Relations Advisor:
- To be able to handle a large variety of customer enquiries and complaints from first contact through to escalation, where necessary.
- Manage large amounts of customer telephone calls and web contact forms whilst maintaining thorough and accurate customer records.
- Keep sensitive customer data and financial records private and confidential, and to be aware of the data protection legislation.
What you’ll bring…
- Empathetic and positive approach.
- Clear, concise communication.
- Great time management skills.
- Competency on Excel, Word and email systems.
- A flexible work approach and an ability to work well in a team and independently.
Additional Information
We’re all about rewarding our team’s hard work, that’s why…
- You’ll receive a competitive salary, pension contribution as well as:
- The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
- Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
- Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
- Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
- Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn £1,500 for referring them!
- Wagestream – access your wage before payday for when life happens.
- Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more.
Customer Relation Advisor employer: Greene King
Greene King is an exceptional employer, offering a vibrant work culture that celebrates British hospitality and values its employees. With a strong focus on career development through training and apprenticeship opportunities, alongside generous benefits such as discounts at our pubs and hotels, we ensure our team feels valued and supported. Join us in a role where your contributions matter, and enjoy the perks of working with a leading name in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relation Advisor
✨Tip Number 1
Get to know the company! Before your interview, dive into Greene King's history and values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! As a Customer Relations Advisor, you'll need to handle various enquiries. Role-play with a friend or family member to get comfortable with different scenarios and responses.
✨Tip Number 3
Show off your time management skills! Think of examples from your past where you successfully juggled multiple tasks. This will demonstrate your ability to handle the busy environment at Greene King.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Relation Advisor
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and our company. A bit of warmth and authenticity can go a long way.
Tailor Your Application:Make sure to tailor your application to the Customer Relations Advisor role. Highlight your relevant experience and skills, especially those that align with handling customer enquiries and maintaining records. We love seeing how you fit into our team!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so give it a go!
How to prepare for a job interview at Greene King
✨Know Your Customer Service Basics
Before heading into the interview, brush up on key customer service principles. Understand how to handle enquiries and complaints effectively, as this role is all about making customers feel valued and heard.
✨Show Off Your Empathy
During the interview, demonstrate your empathetic approach. Share examples of how you've handled difficult situations with customers in the past, highlighting your ability to remain positive and supportive.
✨Be Ready for Role-Play Scenarios
Expect some role-play scenarios where you might need to respond to a customer complaint. Practise these types of situations beforehand so you can showcase your clear and concise communication skills.
✨Highlight Your Tech Savviness
Since the job requires competency in Excel, Word, and email systems, be prepared to discuss your experience with these tools. Mention any specific tasks you've completed using them to show you're ready to hit the ground running.
