At a Glance
- Tasks: Handle customer enquiries and manage calls with a positive, empathetic approach.
- Company: Join Greene King, a leading hospitality company with a focus on customer experience.
- Benefits: Enjoy a competitive salary, pension contributions, and discounts on food and accommodations.
- Why this job: Make a difference in customer experiences while developing your communication skills.
- Qualifications: Clear communication skills and proficiency in Microsoft Office required.
The predicted salary is between 25000 - 32000 € per year.
Greene King is seeking a Customer Relations Advisor based in Burton upon Trent, UK. This role entails handling customer enquiries, managing calls, and ensuring data confidentiality.
Successful candidates will have:
- Clear communication skills
- A positive and empathetic approach
- Competence in Microsoft Office tools
Greene King offers a competitive salary, pension contributions, and various discounts for employees and their families on food, drink, and accommodations.
Customer Experience Advisor (FTC) | Growth & Benefits employer: Greene King
Greene King is an excellent employer that prioritises employee well-being and growth, offering a competitive salary alongside generous pension contributions and exclusive discounts on food, drink, and accommodations for staff and their families. The supportive work culture in Burton upon Trent fosters clear communication and collaboration, making it an ideal environment for those looking to develop their skills and advance their careers in customer relations.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor (FTC) | Growth & Benefits
✨Tip Number 1
Make sure you know the company inside out! Research Greene King, their values, and what they stand for. This will help you tailor your approach and show them you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about handling customer enquiries, try role-playing with a friend or family member. This will help you feel more confident when it comes to those tricky questions during the interview.
✨Tip Number 3
Show off your empathy! Think of examples from your past experiences where you've gone above and beyond for a customer. Sharing these stories can really highlight your positive approach and make you stand out.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application come through directly, so make sure you take that extra step. It shows initiative and helps us keep track of your application easily.
We think you need these skills to ace Customer Experience Advisor (FTC) | Growth & Benefits
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how your unique experiences make you a great fit.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. We’re looking for clear communication and empathy, so give us examples that showcase these qualities in action!
Keep It Professional:While we love a friendly tone, remember to keep it professional too. Use proper grammar and spelling, and make sure your application is well-structured. A polished application shows us you care about the opportunity!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Greene King
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand how to handle enquiries and manage calls effectively. Be ready to share examples of how you've dealt with customer issues in the past, showcasing your clear communication skills and empathetic approach.
✨Familiarise Yourself with Microsoft Office
Since the role requires competence in Microsoft Office tools, make sure you're comfortable using them. Practice creating documents, spreadsheets, or presentations that could be relevant to the job. This will not only boost your confidence but also show the interviewer that you're prepared and tech-savvy.
✨Research Greene King
Take some time to learn about Greene King and their values. Understanding their mission and the benefits they offer can help you align your answers with what they’re looking for. It shows genuine interest and can help you stand out as a candidate who is truly invested in the role.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewer. Inquire about team dynamics, training opportunities, or how success is measured in the role. This demonstrates your enthusiasm for the position and helps you gauge if it's the right fit for you.
