At a Glance
- Tasks: Deliver exceptional customer service and manage enquiries in a fast-paced environment.
- Company: Join Greene King, a leading hospitality company with a focus on customer satisfaction.
- Benefits: Enjoy a competitive salary, pension contributions, and exclusive discounts on company brands.
- Other info: This is a 6-month fixed-term contract with opportunities for growth.
- Why this job: Make a difference by helping customers and enhancing their experience with our brand.
- Qualifications: Empathetic communication skills and proficiency in Excel and Word are essential.
The predicted salary is between 25000 - 32000 € per year.
Greene King is seeking a Customer Relations Advisor in Burton upon Trent to deliver outstanding customer service in a fast-paced environment.
Responsibilities include:
- Handling customer enquiries and complaints
- Managing high volumes of calls
- Ensuring data protection
The ideal candidate will possess:
- An empathetic approach
- Clear communication skills
- Proficiency in Excel and Word
Competitive salary, pension contributions, and additional perks, including discounts on company brands and employee assistance programs, are offered.
Customer Care & Enquiries Specialist (6-month FTC) employer: Greene King
Greene King is an excellent employer that prioritises employee well-being and development, offering a competitive salary and comprehensive benefits package, including pension contributions and discounts on company brands. Our supportive work culture fosters growth and collaboration, making Burton upon Trent an ideal location for those seeking a rewarding career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care & Enquiries Specialist (6-month FTC)
✨Tip Number 1
Make sure you research Greene King and their values before your interview. Knowing their mission and how they operate will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since the role involves handling customer enquiries and complaints, try role-playing with a friend or family member to get comfortable with responding to different scenarios.
✨Tip Number 3
Show off your Excel and Word skills during the interview. Bring examples of how you've used these tools in previous roles, or even prepare a quick demo if you can. It’ll demonstrate your proficiency and readiness for the job.
✨Tip Number 4
Don’t forget to apply through our website! We want to see your application and help you land that Customer Care & Enquiries Specialist role. Plus, it’s the best way to ensure your details are in the right hands.
We think you need these skills to ace Customer Care & Enquiries Specialist (6-month FTC)
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight any previous experience in customer service. We want to see how you've handled enquiries and complaints in the past, so share specific examples that showcase your empathetic approach and clear communication skills.
Tailor Your CV and Cover Letter:Don’t just send out a generic CV! We recommend tailoring your CV and cover letter to match the job description. Use keywords from the listing, like 'fast-paced environment' and 'data protection', to show that you understand what we’re looking for.
Be Clear and Concise:In your written application, clarity is key. We appreciate straightforward language that gets to the point. Avoid jargon and keep your sentences short and sweet, making it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be able to submit all the necessary documents in one go. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Greene King
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand how to handle complaints and enquiries effectively, as this role is all about delivering outstanding service. Be ready to share examples of how you've successfully managed difficult situations in the past.
✨Show Off Your Empathy
Empathy is crucial for a Customer Relations Advisor. Think of specific instances where you demonstrated understanding and compassion towards a customer's issue. During the interview, let your genuine care for customer satisfaction shine through in your responses.
✨Excel and Word Skills Matter
Since proficiency in Excel and Word is mentioned in the job description, be prepared to discuss your experience with these tools. You might even want to mention any specific tasks you've accomplished using them, like data management or report generation, to show you're up to speed.
✨Prepare for Role-Play Scenarios
Expect some role-play scenarios during the interview where you'll need to demonstrate your problem-solving skills. Practise responding to common customer enquiries or complaints, as this will help you feel more confident and showcase your ability to think on your feet.
