At a Glance
- Tasks: Manage your own ledger, collect payments, and handle customer queries.
- Company: Join Greene King, the UK's leading pub company with a rich 220-year history.
- Benefits: Enjoy a competitive salary, discounts, and access to mental health support.
- Other info: This is a 6-9 month fixed term contract with hybrid working options.
- Why this job: Be part of a team that values happiness and offers career growth opportunities.
- Qualifications: Experience in credit management and strong communication skills are essential.
The predicted salary is between 30000 - 42000 £ per year.
As a Credit Controller (6-9 months FTC) based in our office in Bury St Edmunds on a hybrid working, fixed term contract basis, your role will be dealing with incoming calls and emails, releasing orders for delivery, daily contact with customers and field-based personnel, and collection of payment to enable orders to be released.
Join us at Greene King, the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality.
We’re all about rewarding our team’s hard work, that’s why you’ll receive a competitive salary, pension contribution as well as:
- The chance to further your career across our well-known brands – as one of the industry’s top apprenticeship providers, we can provide training and development at each level of your career.
- Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
- Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
- Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
- Refer a friend – who do you know who could be interested in a new role? When they are placed, you could receive £1,500 for referring them!
- Wagestream – access your wage before payday for when life happens.
- Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more.
Your role as a Credit Controller includes:
- Controlling your own ledger and ensuring overdue debt is escalated quickly to avoid unnecessary risk and potential write offs.
- Collection of payments.
- Releasing orders within scheduled timeframes and to deadline.
- Dealing with disputed invoices as well as liaising with the legal team on irrecoverable debt.
- Day to day administration support e.g. copy invoices, statements, customer accounts etc.
- Dealing with telephone and email queries quickly and efficiently.
- Building excellent relationships with customers as well as peers in other departments.
- Use of online platforms such as Procure Wizard.
- Putting together weekly excel reports to send to the Sales Development Managers on overdue debts.
- Supporting colleagues to help cover tasks periodically.
What you’ll bring:
- Good credit management experience.
- Ability to work well under pressure & in a changing environment.
- Able to meet deadlines and performance targets.
- Excellent attention to detail.
- Excellent communication and customer service skills.
- A strong team player with excellent planning and organisation skills.
- Proactive and methodical.
- Good excel skills and familiar with Windows.
Credit Controller (6-9 months FTC) in Bury St Edmunds employer: Greene King
Greene King is an exceptional employer located in Burton upon Trent, offering a dynamic work culture that fosters collaboration and innovation. As a Digital Delivery Project Manager, you will benefit from extensive employee growth opportunities, including professional development and training programmes, while being part of a team that values your contributions to driving digital transformation. With a commitment to work-life balance and a supportive environment, Greene King stands out as a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller (6-9 months FTC) in Bury St Edmunds
✨Tip Number 1
Familiarise yourself with Greene King's values and mission. Understanding their commitment to British hospitality will help you align your responses during interviews, showcasing how you can contribute to their goals.
✨Tip Number 2
Brush up on your credit management skills and be prepared to discuss specific examples of how you've successfully managed overdue debts in the past. This will demonstrate your capability to handle the responsibilities of the role.
✨Tip Number 3
Practice your communication skills, especially in handling disputes and customer queries. Being able to articulate your approach to resolving issues will be crucial in this role, so think of scenarios where you've excelled in customer service.
✨Tip Number 4
Get comfortable with Excel and any online platforms mentioned in the job description. If you can demonstrate your proficiency in these tools during the interview, it will set you apart from other candidates.
We think you need these skills to ace Credit Controller (6-9 months FTC) in Bury St Edmunds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in credit management and customer service. Use keywords from the job description to demonstrate that you meet the specific requirements for the Credit Controller role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your understanding of the role and the company. Mention your ability to handle overdue debts, your communication skills, and how you can contribute to building relationships with customers.
Highlight Relevant Skills:In your application, emphasise your attention to detail, ability to work under pressure, and proficiency in Excel. These are key skills mentioned in the job description that will make you stand out.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is crucial for a Credit Controller.
How to prepare for a job interview at Greene King
✨Showcase Your Credit Management Experience
Make sure to highlight your previous experience in credit management during the interview. Be prepared to discuss specific examples of how you've successfully managed ledgers, collected payments, and dealt with disputed invoices.
✨Demonstrate Your Communication Skills
Since the role involves dealing with customers and internal teams, it's crucial to showcase your excellent communication skills. Practice articulating your thoughts clearly and confidently, and be ready to provide examples of how you've built strong relationships in past roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities under pressure. Think about situations where you had to meet tight deadlines or handle difficult customer queries, and prepare to explain how you navigated those challenges.
✨Familiarise Yourself with Relevant Tools
Since the job mentions using online platforms like Procure Wizard and Excel for reporting, brush up on these tools before the interview. Being able to discuss your proficiency with them will demonstrate your readiness for the role.
