At a Glance
- Tasks: Help customers with beer dispense equipment issues and provide top-notch service.
- Company: Join Greene King, the UK's leading pub company with a rich 220-year history.
- Benefits: Enjoy a competitive salary, discounts, and access to mental health support.
- Other info: Entry-level position with opportunities for career growth and training.
- Why this job: Be part of a team that values happiness and great British hospitality.
- Qualifications: Strong communication skills and a passion for helping others are essential.
The predicted salary is between 24000 - 36000 £ per year.
Cellar Service Team Member
As a Cellar Service Team Member, you will provide an exceptional service experience to our customers when they contact the centre regarding challenges or breakdowns of their beer dispense equipment. You will support ensuring great people in great pubs serve great beer.
Company Description
Join us at Greene King, the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Today our 39,000 strong team are the guardians of what’s wholly British, the pub experience.
Additional Information
We’re all about rewarding our team’s hard work.
Competitive Salary, Pension Contribution and More
- The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
- Discount of 33 % for you and 15 % for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
- Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
- Discount of 50 % for you and 25 % for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
- Refer a friend – if you follow our refer a friend scheme and your referral is successfully hired, you will receive a generous bonus!
- Wagestream – access your wage before payday for when life happens.
- Retail discounts – receive up to 30 % off at Superdrug, exclusive discounts with three mobile, and many more.
Qualifications
Your role as a Cellar Service Team Member
- Provide technical guidance for beer dispensing equipment faults, empowering customers with self-help solutions.
- Exceed department-defined targets through dedicated efforts whilst creating outstanding service experience for customers.
- Expand your knowledge of beer dispensing equipment and efficiently allocate reactive maintenance tasks for Greene King technicians.
- Build robust inter-departmental and Greene King-wide connections whilst enhancing teamwork.
- Book important planned maintenance, site upgrades and cellar repairs to ensure all of our pubs are pouring the perfect Greene King beer.
What You’ll Bring
- A natural ability to connect with others in a meaningful way, fostering relationships that lead to accurate analysis and trend spotting.
- Excellent written and verbal communication skills to effectively convey tasks and issues.
- A goal-driven mindset with genuine enthusiasm, actively striving for excellence by taking proactive actions to achieve targets.
- Resilience and optimism with genuine care for customers and outcomes.
Cellar Service Team Member in Bury St Edmunds employer: Greene King
At Greene King, we pride ourselves on being the leading pub company and brewer in the UK, offering a vibrant work culture that celebrates British hospitality. As a Cellar Service Team Member, you will enjoy competitive pay, extensive training opportunities, and generous discounts across our brands, all while being part of a supportive team dedicated to delivering exceptional service. With a focus on employee well-being and career growth, Greene King is an excellent employer for those seeking a rewarding and meaningful career in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Cellar Service Team Member in Bury St Edmunds
✨Tip Number 1
Familiarise yourself with beer dispensing equipment and common issues that arise. This knowledge will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Greene King. They can provide valuable insights into the company culture and expectations, which can give you an edge during the hiring process.
✨Tip Number 3
Prepare to showcase your customer service skills through examples from past experiences. Highlight how you've successfully resolved issues or exceeded customer expectations in previous roles.
✨Tip Number 4
Demonstrate your enthusiasm for the hospitality industry. Share your passion for pubs and beer culture during conversations, as this can resonate well with the hiring team at Greene King.
We think you need these skills to ace Cellar Service Team Member in Bury St Edmunds
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and qualifications required for the Cellar Service Team Member position. Tailor your application to highlight relevant experiences and skills.
Craft a Strong CV:Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or technical roles. Highlight any experience with equipment maintenance or hospitality to align with the job requirements.
Write a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at Greene King and how your skills can contribute to providing exceptional service.
Proofread Your Application:Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the role.
How to prepare for a job interview at Greene King
✨Know Your Beer Dispensing Equipment
Familiarise yourself with common issues and solutions related to beer dispensing equipment. Being able to discuss technical aspects confidently will impress the interviewers and show your commitment to the role.
✨Demonstrate Excellent Communication Skills
Since the role involves advising customers over the contact centre, practice clear and concise communication. Prepare examples of how you've effectively communicated in past roles or situations.
✨Show Enthusiasm for Customer Service
Express your passion for providing exceptional service. Share stories that highlight your ability to connect with customers and resolve their issues, showcasing your genuine care for their experience.
✨Prepare for Teamwork Questions
As teamwork is crucial in this role, think of examples where you've successfully collaborated with others. Be ready to discuss how you build relationships and contribute to a positive team environment.
