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- Tasks: Provide quick, customer-focused support to tenants and operational teams.
- Company: Join a leading pub and brewing company with a vibrant culture.
- Benefits: Enjoy discounts, competitive salary, and a supportive work environment.
- Why this job: Make a difference by resolving issues and enhancing service quality.
- Qualifications: Strong communication, organisational skills, and a passion for customer service.
- Other info: 6-month contract with opportunities for growth in a dynamic setting.
The predicted salary is between 30000 - 42000 £ per year.
A leading pub and brewing company is seeking a Helpdesk Administrator in Bury St Edmunds. You will be responsible for delivering effective, customer-focused service to tenants and operational teams, ensuring swift resolution of issues and maintaining service quality.
Ideal candidates should possess excellent communication and organisational skills, along with a strong customer-service approach.
The position is a 6-month fixed-term contract and offers various perks including discounts and a competitive salary.
Helpdesk Administrator: Quick, Cost-Efficient Support (6M) in Bury St Edmunds employer: Greene King
Contact Detail:
Greene King Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator: Quick, Cost-Efficient Support (6M) in Bury St Edmunds
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions. We should focus on showcasing our customer service skills and how we handle tricky situations. Role-playing with a mate can help us nail it!
✨Tip Number 3
Research the company culture and values. When we know what they stand for, we can tailor our responses to show we're a perfect fit. Plus, it makes us look super keen!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen. Plus, we can keep track of our application status easily.
We think you need these skills to ace Helpdesk Administrator: Quick, Cost-Efficient Support (6M) in Bury St Edmunds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your communication and organisational skills, as these are key for the Helpdesk Administrator role. We want to see how your experience aligns with delivering customer-focused service!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about providing swift resolutions and maintaining service quality. Let us know what makes you the perfect fit for our team.
Showcase Relevant Experience: When filling out your application, don’t forget to mention any previous roles where you’ve provided support or resolved issues. We love seeing real examples of your customer-service approach in action!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Greene King
✨Know Your Stuff
Make sure you understand the role of a Helpdesk Administrator inside out. Brush up on common IT issues and customer service scenarios. This will help you answer questions confidently and show that you're ready to tackle any challenges.
✨Showcase Your Communication Skills
Since this role is all about effective communication, practice explaining technical concepts in simple terms. You might be asked to describe how you'd handle a specific customer issue, so think of examples where you've successfully resolved problems in the past.
✨Demonstrate Your Organisational Skills
Be prepared to discuss how you prioritise tasks and manage your time effectively. You could be asked about a time when you had to juggle multiple requests, so have a couple of examples ready that highlight your organisational prowess.
✨Emphasise Customer Service
This position requires a strong customer-service approach, so think about what that means to you. Be ready to share experiences where you went above and beyond for a customer, and how you ensure a positive experience even under pressure.
