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- Tasks: Provide top-notch customer service and support to tenants and operational teams.
- Company: Join Greene King, the UK's leading pub company and brewer with a rich history.
- Benefits: Competitive salary, pension, discounts on food and drink, and career development opportunities.
- Why this job: Be part of a team that pours happiness into lives and enhances the pub experience.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
- Other info: Enjoy a dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 24000 - 36000 £ per year.
As a Helpdesk Administrator you will provide effective, customer focused service to the Tenants/House Managers, operational teams and property surveyors. To ensure that all calls are answered and admin actioned in an acceptable time frame and issues are dealt with in an efficient and cost effective manner. Instructing suppliers and contractors to provide excellent service provision which leads to a high level of customer satisfaction.
Company Description: Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience.
Additional Information: We’re all about rewarding our team’s hard work, that’s why… You’ll receive a competitive salary, pension contribution as well as:
- The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
- Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
- Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
- Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
- Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn £1,500 for referring them!
- Wagestream – access your wage before payday for when life happens.
- Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…
Qualifications: Your role as Helpdesk Administrator includes:
- To control business criticality for each business unit.
- Focus on high profile/trade effecting repairs and ensuring Pulse is kept up to date via call notes, in support of an effective audit trail.
- To allocate appropriate contractors/suppliers for fast and cost-effective resolution of the issues.
- To triage calls and diagnose issues to speed up the repair process and control costs to support our sites to trade effectively.
- To ensure maximum first time pick up (target 90%) on incoming calls.
What You’ll Bring:
- Customer focused and service quality approach.
- Excellent telephone communication skills.
- Effective listening and questioning skills.
- System skills.
- Outstanding work planning skills and the ability to manage conflicting priorities and achieve within tight deadlines.
Helpdesk Administrator (12 month FTC) in Bury St Edmunds employer: Greene King
Contact Detail:
Greene King Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator (12 month FTC) in Bury St Edmunds
✨Tip Number 1
Get to know the company! Research Greene King and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of communication, try role-playing common helpdesk scenarios with a friend. This will boost your confidence and help you nail those customer-focused conversations.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Greene King.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates directly from us, making it easier to stay in the loop.
We think you need these skills to ace Helpdesk Administrator (12 month FTC) in Bury St Edmunds
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer service skills in your application. We want to see how you’ve gone above and beyond to help customers in the past, as this role is all about providing top-notch service to our tenants and teams.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This will show us that you can communicate effectively, which is key for a Helpdesk Administrator.
Demonstrate Your Problem-Solving Skills: We love seeing examples of how you've tackled challenges before. Share specific instances where you diagnosed issues and found quick solutions, as this will resonate with our need for efficient problem-solving in the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Greene King!
How to prepare for a job interview at Greene King
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Helpdesk Administrator role. Familiarise yourself with the key responsibilities like triaging calls and managing suppliers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your effective listening and communication skills, as these are crucial for the job.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific situations, such as a high volume of calls or a difficult customer. Think through potential scenarios and how you would approach them, focusing on your problem-solving abilities and prioritisation skills.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows your enthusiasm and helps you gauge if the company is the right fit for you.
