At a Glance
- Tasks: Provide 4th line support for ERP systems and enhance application performance.
- Company: Join Greene King, the UK's leading pub company and brewer.
- Benefits: Competitive salary, discounts on food and drink, and career development opportunities.
- Other info: Enjoy a dynamic work environment with excellent growth potential.
- Why this job: Be part of a historic company while making a real impact in tech support.
- Qualifications: Experience with ERP systems and RPG programming is essential.
The predicted salary is between 30000 - 40000 £ per year.
Join us at Greene King, the country’s leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British – the pub experience.
As a Support Analyst (Aurora), you will play a key role in keeping our core ERP and warehouse management systems running smoothly, supporting colleagues across the business. You’ll work closely with IT and operational teams to resolve issues, drive improvements and ensure our applications deliver a great experience every day.
Job Description
- Provide 4th line application support and act as an escalation point for 2nd and 3rd line teams
- Support, maintain and enhance Infor System 21 (Aurora) using RPG and related coding skills
- Own incident resolution, meeting agreed SLAs and driving root cause analysis to reduce repeat issues
- Manage and maintain key applications, ensuring systems are patched, upgraded and highly available
- Work with internal teams and third-party suppliers to improve system performance and reliability
- Act as an SME on key systems and projects, supporting both BAU activity and future improvements
What you’ll bring…
- Strong experience supporting ERP systems, ideally Infor System 21 (Aurora)
- Working knowledge of RPG programming and application support in complex environments
- Experience with EDI systems and third-party supplier management
- Excellent communication skills with the ability to troubleshoot and prioritise effectively
- A proactive, independent mindset with a strong interest in technology and continuous improvement
Qualifications Required
- Infor System 21 (Aurora)
- RPG Programming Language
- iSeries inc. IBM OS
- EDI knowledge
- Building and using testing plans
- The ability to build relationships with key customers at all levels
Preferred Skills
- iWMS
- Understanding of satellite Windows based systems to core ERP
- Understanding of hospitality or brewing industry and relevant technologies
- Other coding capability
Additional Information
We’re all about rewarding our team’s hard work, that’s why… You’ll receive a competitive salary, pension contribution as well as:
- The chance to further your career across our well-known brands– as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
- Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
- Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
- Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
- Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn £1,500 for referring them!
- Wagestream – access your wage before payday for when life happens.
- Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…
ERP RPG Analyst (Aurora) – 4th‑Line Support in Bury St Edmunds employer: Greene King
At Greene King, we pride ourselves on being the leading pub company and brewer in the UK, offering a vibrant work culture that celebrates British hospitality. As an ERP RPG Analyst, you'll benefit from a competitive salary, extensive training opportunities, and a supportive environment that prioritises employee well-being and growth. With generous discounts across our brands and a commitment to your professional development, Greene King is an excellent employer for those seeking a rewarding career in IT support within the hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land ERP RPG Analyst (Aurora) – 4th‑Line Support in Bury St Edmunds
✨Tip Number 1
Network like a pro! Reach out to current employees at Greene King on LinkedIn or through mutual connections. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your RPG skills and ERP knowledge. We want to show that you’re not just a fit for the role, but that you’re genuinely excited about the tech and how it supports the pub experience.
✨Tip Number 3
Practice common interview questions, especially those related to problem-solving and teamwork. We need to demonstrate how we can tackle challenges and work well with others in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Greene King family.
We think you need these skills to ace ERP RPG Analyst (Aurora) – 4th‑Line Support in Bury St Edmunds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ERP RPG Analyst role. Highlight your experience with Infor System 21 and RPG programming, as these are key for us. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our mission at Greene King. Keep it engaging and relevant to the job description.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled complex issues in previous roles. We love candidates who can demonstrate their troubleshooting abilities, especially in ERP environments!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Greene King
✨Know Your ERP Inside Out
Make sure you brush up on your knowledge of Infor System 21 (Aurora) and RPG programming. Be ready to discuss how you've supported ERP systems in the past, and think of specific examples where you've resolved issues or improved system performance.
✨Showcase Your Problem-Solving Skills
Prepare to talk about your experience with incident resolution and root cause analysis. Think of a time when you tackled a tricky problem and how you approached it. This will demonstrate your proactive mindset and ability to troubleshoot effectively.
✨Communicate Clearly and Confidently
Since excellent communication skills are key for this role, practice explaining complex technical concepts in simple terms. You might be asked to explain how you would communicate with both IT teams and non-technical colleagues, so be ready to showcase your versatility.
✨Understand the Business Context
Familiarise yourself with Greene King's mission and values, especially their focus on hospitality and brewing. Being able to relate your technical skills back to the business's goals will show that you're not just a techie but someone who understands the bigger picture.
