At a Glance
- Tasks: Lead a team to deliver exceptional customer service and drive sales growth.
- Company: Join Greene King, the UK's leading pub company with a rich history.
- Benefits: Competitive salary, discounts, career development, and mental health support.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real impact in British hospitality while growing your career.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Join us at Greene King, the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today.
The Customer Sales Manager is responsible for driving customer value and service excellence through effective leadership of a team of 10 Customer Sales Representatives and Telesales Account Managers. This role ensures that every customer interaction delivers exceptional service, supports retention, and maximises commercial opportunities.
By setting clear performance expectations, implementing effective telesales strategies, and coaching team members to deliver best-in-class customer experiences, the Customer Sales Manager plays a pivotal role in increasing customer satisfaction, growing sales, and strengthening long-term customer relationships.
Through the management of Telesales Account Managers, they are also co-responsible – alongside the Regional Sales Manager - for the delivery of volume, profit and brand objectives for a subset of Free Trade customers.
Working collaboratively with Operations, Logistics, Commercial teams and other internal stakeholders, the Customer Sales Manager translates business objectives into actionable frontline activity—optimising processes, enhancing productivity, and ensuring that customer needs are consistently met with accuracy, care, and professionalism.
Qualifications
- Team Management and Performance Management
- Setting targets and goals to maintain and grow sales volume and profit.
- Establishing clear and achievable sales targets for the team and individual representatives.
- Regularly monitoring calls, providing constructive feedback, and conducting performance reviews to identify areas for improvement.
- Coaching team members through areas of professional development.
- Providing guidance and training to Customer Sales Representatives and Telesales Account Managers on sales techniques, product knowledge, and customer service best practices.
- Creating a positive and motivating work environment to encourage high performance and team spirit.
- Addressing and resolving any conflicts or issues that may arise within the team.
Sales and Customer Service
- Ensuring high-quality customer interactions: Overseeing that representatives provide excellent customer service, resolve issues effectively, and build positive customer relationships.
- Monitoring of sales volumes & customer retention.
Operational Management
- Resource planning - Ensuring adequate staffing levels and resource allocation to meet call volume demands.
- Reporting and analysis - Preparing regular reports on sales performance, team productivity, and other key metrics.
- Process improvement - Identifying opportunities to streamline sales processes and improve efficiency.
- Driving sales and revenue - Implementing strategies to maximize sales opportunities.
Managing customer interactions
- Overseeing the entire customer interaction process, from initial contact to closing the sale and providing after-sales support.
- Maintaining accurate records - Ensuring that all customer interactions and sales data are accurately recorded and updated in relevant systems.
- Management of lead generation for Sales Development Assistant.
- Creating a reputation that means people actively want to work in Customer Sales.
What you’ll bring…
- Highly motivated people manager.
- Strong Customer Service Skills.
- Ability to think strategically and drive sales.
- An effective communicator – written and oral.
- Have a strong understanding of the Brewing and Brands’ business.
- Be highly organised with good attention to detail.
- Able to persuade and influence others.
- Ability to handle multiple competing priorities.
Additional Information
We’re all about rewarding our team’s hard work, that’s why you’ll receive a competitive salary, pension contribution as well as:
- The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
- Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
- Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
- Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
- Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn £1,500 for referring them!
- Wagestream – access your wage before payday for when life happens.
- Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more.
Customer Sales Manager in Bury St Edmunds employer: Greene King
At Greene King, we pride ourselves on being a leading employer in the hospitality sector, offering a vibrant work culture that values teamwork and personal growth. As a Customer Sales Manager, you'll benefit from competitive salaries, extensive training opportunities, and a supportive environment that encourages career advancement. With generous discounts on food, drink, and accommodation, alongside a commitment to employee well-being, Greene King is dedicated to pouring happiness into the lives of our team members as well as our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Manager in Bury St Edmunds
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and don’t be shy about letting people know you’re on the hunt for a Customer Sales Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews by researching Greene King and understanding their values. Show us how your experience aligns with their mission of delivering exceptional customer service and driving sales. Tailor your answers to reflect what they’re looking for!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your leadership skills and how you can motivate a team to achieve sales targets.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Greene King family and contributing to their legacy of great British hospitality.
We think you need these skills to ace Customer Sales Manager in Bury St Edmunds
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for delivering top-notch customer service. Share examples of how you've gone above and beyond to ensure customer satisfaction – it’s what we value most!
Highlight Your Leadership Skills:As a Customer Sales Manager, you'll be leading a team. Make sure to showcase your experience in managing and motivating others. Talk about how you've set targets and coached team members to achieve their best.
Be Clear and Concise:We appreciate straightforward communication. Keep your application clear and to the point, focusing on your relevant skills and experiences. Avoid jargon and make it easy for us to see why you’re a great fit!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Greene King
✨Know Your Customer Service Inside Out
As a Customer Sales Manager, you'll need to demonstrate your understanding of exceptional customer service. Brush up on best practices and be ready to share examples of how you've successfully managed customer interactions in the past.
✨Showcase Your Leadership Skills
This role involves leading a team, so be prepared to discuss your management style. Think about specific instances where you've motivated a team or resolved conflicts, and how you plan to create a positive work environment.
✨Be Data-Driven
Understanding sales metrics is crucial. Familiarise yourself with key performance indicators relevant to the role, and be ready to discuss how you've used data to drive sales and improve team performance in previous positions.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios related to customer complaints or sales challenges, and think through how you would handle them effectively while maintaining high customer satisfaction.
