At a Glance
- Tasks: Provide top-notch service and technical guidance for beer dispensing equipment.
- Company: Join Greene King, the UK's leading pub company with a rich history.
- Benefits: Competitive salary, discounts on food and drink, and career development opportunities.
- Other info: Enjoy a dynamic work environment with excellent support for your well-being.
- Why this job: Be part of a team that ensures great pubs serve great beer.
- Qualifications: Strong communication skills and a goal-driven mindset are essential.
The predicted salary is between 40000 - 50000 £ per year.
Join us at Greene King, the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience.
As a Cellar Service Team Member, you will provide exceptional service experience to our customers when contact is made through the contact centre to advise of a challenge or breakdown of their beer dispense equipment. You will support to ensure great people in great pubs serve great beer.
Your role as a Cellar Service Team Member:- Provide technical guidance for beer dispensing equipment faults, empowering customers with self-help solutions.
- Exceed department-defined targets through dedicated efforts whilst creating outstanding service experience for customers.
- Expand your knowledge of beer dispensing equipment and efficiently allocate reactive maintenance tasks for Greene King technicians.
- Build robust inter-departmental and Greene King-wide connections whilst enhancing teamwork.
- Booking important planned maintenance, site upgrades and cellar repairs to ensure all of our pubs are pouring the perfect Greene King beer.
- A natural ability to connect with others in a meaningful way, fostering relationships that lead to accurate analysis and trend spotting.
- Excellent written and verbal communication skills to effectively convey tasks and issues.
- A goal-driven mindset with genuine enthusiasm actively striving for excellence by taking proactive actions to achieve targets.
- Resilience and optimism with genuine care for customers and outcomes.
We’re all about rewarding our team’s hard work, that’s why… You’ll receive a competitive salary, pension contribution as well as:
- The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
- Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
- Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
- Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
- Refer a friend – if you follow our refer a friend scheme and your referral is successfully hired, you will receive a generous bonus!
- Wagestream – access your wage before payday for when life happens.
- Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…
Cellar Service Office Team Member in Bury St Edmunds employer: Greene King
Greene King is an excellent employer, offering a vibrant work culture in the heart of Horsham where you can truly make a difference. With a focus on employee growth and development, we provide comprehensive training and career advancement opportunities, alongside competitive salaries and generous discounts at our venues. Join us to lead a passionate team in delivering exceptional experiences while enjoying the benefits of a supportive and dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Cellar Service Office Team Member in Bury St Edmunds
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Greene King. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Greene King
Don't be shy about reaching out to Greene King directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Cellar Service Office Team Member in Bury St Edmunds
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Greene King and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Greene King
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
