Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support and enhance ERP systems, ensuring smooth operations and resolving issues.
- Company: Join Greene King, the UK's leading pub company with a rich history.
- Benefits: Competitive salary, discounts on food and drink, and career development opportunities.
- Other info: Enjoy a dynamic work environment with excellent perks and career growth potential.
- Why this job: Be part of a team that values technology and continuous improvement in hospitality.
- Qualifications: Experience with ERP systems and RPG programming; strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Join us at Greene King, the country’s leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British – the pub experience.
As Support Analyst (Aurora), you will play a key role in keeping our core ERP and warehouse management systems running smoothly, supporting colleagues across the business. You’ll work closely with IT and operational teams to resolve issues, drive improvements and ensure our applications deliver a great experience every day.
As Support Analyst (Aurora), you will…
- Provide 4th line application support and act as an escalation point for 2nd and 3rd line teams
- Support, maintain and enhance Infor System 21 (Aurora) using RPG and related coding skills
- Own incident resolution, meeting agreed SLAs and driving root cause analysis to reduce repeat issues
- Manage and maintain key applications, ensuring systems are patched, upgraded and highly available
- Work with internal teams and third-party suppliers to improve system performance and reliability
- Act as an SME on key systems and projects, supporting both BAU activity and future improvements
What you’ll bring…
- Strong experience supporting ERP systems, ideally Infor System 21 (Aurora)
- Working knowledge of RPG programming and application support in complex environments
- Experience with EDI systems and third-party supplier management
- Excellent communication skills with the ability to troubleshoot and prioritise effectively
- A proactive, independent mindset with a strong interest in technology and continuous improvement
Qualifications Required
- Infor System 21 (Aurora)
- RPG Programming Language
- iSeries inc. IBM OS
- EDI knowledge
- Building and using testing plans
- The ability to build relationships with key customers at all levels
Preferred Skills
- iWMS
- Understanding of satellite Windows based systems to core ERP
- Understanding of hospitality or brewing industry and relevant technologies
- Other coding capability
Additional Information
We’re all about rewarding our team’s hard work, that’s why… You’ll receive a competitive salary, pension contribution as well as:
- The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
- Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
- Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
- Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
- Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn £1,500 for referring them!
- Wagestream – access your wage before payday for when life happens.
- Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more.
Aurora Support Analyst in Bury St Edmunds employer: Greene King
Contact Detail:
Greene King Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aurora Support Analyst in Bury St Edmunds
✨Tip Number 1
Network like a pro! Reach out to current employees at Greene King on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Support Analyst role.
✨Tip Number 2
Prepare for the interview by brushing up on your RPG programming skills and ERP systems knowledge. Be ready to discuss how you've tackled similar challenges in the past and how you can bring value to the team.
✨Tip Number 3
Show your passion for technology and continuous improvement during your conversations. Share examples of how you've driven improvements in previous roles, especially in application support or system management.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Aurora Support Analyst in Bury St Edmunds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aurora Support Analyst role. Highlight your experience with ERP systems, especially Infor System 21, and any RPG programming skills you have. We want to see how your background fits with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your skills can contribute to our mission at Greene King. Keep it engaging and personal – we love a bit of personality!
Showcase Your Problem-Solving Skills: As a Support Analyst, you’ll need to troubleshoot effectively. In your application, share examples of how you’ve resolved issues in the past, particularly in complex environments. We want to know how you think on your feet!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Greene King
✨Know Your Systems
Make sure you brush up on your knowledge of Infor System 21 (Aurora) and RPG programming. Be ready to discuss how you've supported ERP systems in the past, as this will show your familiarity with the tools they'll expect you to use.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved complex issues in previous roles. Highlight your experience with incident resolution and root cause analysis, as these are key aspects of the Support Analyst role.
✨Communicate Effectively
Practice articulating your thoughts clearly and concisely. Since excellent communication skills are crucial for this position, think about how you can demonstrate your ability to troubleshoot and prioritise effectively during the interview.
✨Demonstrate a Proactive Mindset
Be ready to discuss how you've driven improvements in past roles. Show your enthusiasm for technology and continuous improvement, as this aligns with the company's values and the expectations for the Support Analyst position.