At a Glance
- Tasks: Handle customer enquiries and complaints with empathy and professionalism.
- Company: Join Greene King, the UK's leading pub company with a rich history.
- Benefits: Competitive salary, discounts, career development, and mental health support.
- Other info: Flexible work environment with opportunities for career growth.
- Why this job: Make a real difference in customer experiences while enjoying great perks.
- Qualifications: Empathetic communication skills and proficiency in Excel and Word.
The predicted salary is between 25000 - 32000 € per year.
Join us at Greene King, the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience.
Your role as Customer Relations Advisor
- To be able to handle a large variety of customer enquiries and complaints from first contact through to escalation, where necessary.
- Manage large amounts of customer telephone calls and web contact forms whilst maintaining thorough and accurate customer records.
- Keep sensitive customer data and financial records private and confidential, and to be aware of the data protection legislation.
What you’ll bring…
- Empathetic and positive approach.
- Clear, concise communication.
- Competency on Excel, Word and email systems.
- A flexible work approach and an ability to work well in a team and independently.
Additional Information
We’re all about rewarding our team’s hard work, that’s why…
- You’ll receive a competitive salary, pension contribution as well as:
- The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
- Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
- Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
- Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
- Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn £1,500 for referring them!
- Wagestream – access your wage before payday for when life happens.
- Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…
Customer Relation Advisor in Burton upon Trent employer: Greene King
At Greene King, we pride ourselves on being the leading pub company and brewer in the UK, offering a vibrant work culture that celebrates British hospitality. As a Customer Relations Advisor, you'll enjoy a competitive salary, extensive career development opportunities, and generous discounts across our brands, all while being part of a supportive team dedicated to pouring happiness into lives. With a strong focus on employee well-being and a commitment to training, Greene King is an excellent employer for those seeking meaningful and rewarding employment in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relation Advisor in Burton upon Trent
✨Tip Number 1
Get to know the company! Before your interview, dive into Greene King's history and values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! As a Customer Relations Advisor, you'll need to be clear and concise. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your empathy! Think of examples from your past experiences where you've handled customer complaints or enquiries with a positive approach. This will demonstrate that you can handle the role's challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Relation Advisor in Burton upon Trent
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and our company. A bit of warmth and authenticity can go a long way.
Tailor Your Application:Make sure to tailor your application to the Customer Relations Advisor role. Highlight your relevant experience and skills, especially those that align with handling customer enquiries and maintaining records. We love seeing how you fit into our mission!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so give it a go!
How to prepare for a job interview at Greene King
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand how to handle enquiries and complaints effectively, as this role is all about making customers feel valued and heard.
✨Showcase Your Empathy
During the interview, demonstrate your empathetic approach. Share examples of how you've handled difficult situations with customers in the past, highlighting your ability to remain positive and supportive.
✨Be Prepared for Role-Play Scenarios
Expect to engage in role-play during the interview. Practice responding to common customer scenarios, as this will showcase your communication skills and ability to think on your feet.
✨Familiarise Yourself with Data Protection
Since you'll be dealing with sensitive information, make sure you understand data protection legislation. Being knowledgeable about keeping customer data confidential will impress your interviewers.
