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- Tasks: Engage customers with brewery tours and tastings, creating memorable experiences.
- Company: Join Greene King, the UK's leading pub company and brewer.
- Benefits: Competitive salary, discounts on food and drink, and career development opportunities.
- Why this job: Be part of a rich British tradition while sharing your passion for beer.
- Qualifications: Outgoing personality, confident speaking skills, and tour-leading experience preferred.
- Other info: Flexible working hours with opportunities for growth in a fun environment.
The predicted salary is between 28800 - 43200 £ per year.
Join us at Greene King, the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Our 39,000 strong team are the guardians of what’s wholly British, the pub experience.
As a Beer Ambassador, you will bring our Brewing sites to life through the tour and tasting experience, engaging directly with customers to create a unique visitor experience.
Working hours: Saturday 9:00 a.m. – 6:15 p.m., with occasional evening and event work as required.
Your role as Beer Ambassador:
- Ensure that any visitors who are part of the Visitor experience have a safe and enjoyable visit to site.
- Carry out a consistent tour experience that all consumers can relate to and feel part of.
- Remain up to date with Brand and product knowledge.
- Operate the shop facility (and the Café for Bury based roles).
- Report any Safety concerns observed during Brewery Tours.
- Escalate any customer feedback as required.
- Support the management of stock inventory within the Shop.
- Respond to customer enquiries as and when required.
What you’ll bring…
- Outgoing with confidence to speak clearly to varied audiences (circa 10 people).
- Able to recall scripted text and facts to ensure the consistent tour experience.
- Experience of leading tours at a visitor attraction.
- Knowledge of Brewing process and products is an advantage.
Additional Information:
We’re all about rewarding our team’s hard work, that’s why you’ll receive a competitive salary, pension contribution as well as:
- The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
- Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
- Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
- Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
Beer Ambassador employer: Greene King
Contact Detail:
Greene King Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Beer Ambassador
✨Tip Number 1
Get to know the company inside out! Research Greene King, their history, and their values. This way, when you chat with them, you can show off your passion for British hospitality and how you fit into their mission.
✨Tip Number 2
Practice your tour skills! Since you'll be leading tours, why not gather some friends and give them a mock tour? This will help you get comfortable speaking in front of groups and make sure you can recall all those important facts effortlessly.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work as a Beer Ambassador at Greene King.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Beer Ambassador
Some tips for your application 🫡
Show Your Passion for Beer: When writing your application, let your love for beer and brewing shine through! Share any personal experiences or knowledge you have about the brewing process or your favourite beers. We want to see that you're genuinely excited about being a Beer Ambassador.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Mention any previous experience leading tours or engaging with customers, as this will show us you’re the right fit for creating unique visitor experiences.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read, so make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Greene King!
How to prepare for a job interview at Greene King
✨Know Your Brews
Make sure you brush up on your knowledge of the brewing process and the different products offered by Greene King. Being able to discuss the nuances of their beers and how they’re made will show your passion and expertise, which is key for a Beer Ambassador.
✨Practice Your Tour
Since you'll be leading tours, it’s essential to practice your delivery. Rehearse the scripted text and facts until you can recall them confidently. Consider doing a mock tour with friends or family to get comfortable speaking in front of an audience.
✨Engage with Enthusiasm
During the interview, demonstrate your outgoing personality. Show that you can engage with varied audiences by being lively and approachable. Think about how you would interact with visitors during a tour and bring that energy to your interview.
✨Prepare for Customer Scenarios
Be ready to discuss how you would handle customer enquiries and feedback. Think of examples from past experiences where you’ve successfully managed customer interactions, as this will highlight your ability to create a positive visitor experience.