At a Glance
- Tasks: Support and enhance ERP systems, ensuring smooth operations and resolving issues.
- Company: Join Greene King, the UK's leading pub company with a rich history.
- Benefits: Competitive salary, discounts on food and drink, and career development opportunities.
- Other info: Enjoy a dynamic work environment with excellent perks and career growth potential.
- Why this job: Be part of a team that values technology and continuous improvement in hospitality.
- Qualifications: Experience with ERP systems and RPG programming; strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Join us at Greene King, the country’s leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British – the pub experience.
As Support Analyst (Aurora), you will play a key role in keeping our core ERP and warehouse management systems running smoothly, supporting colleagues across the business. You’ll work closely with IT and operational teams to resolve issues, drive improvements and ensure our applications deliver a great experience every day.
As Support Analyst (Aurora), you will…
- Provide 4th line application support and act as an escalation point for 2nd and 3rd line teams
- Support, maintain and enhance Infor System 21 (Aurora) using RPG and related coding skills
- Own incident resolution, meeting agreed SLAs and driving root cause analysis to reduce repeat issues
- Manage and maintain key applications, ensuring systems are patched, upgraded and highly available
- Work with internal teams and third-party suppliers to improve system performance and reliability
- Act as an SME on key systems and projects, supporting both BAU activity and future improvements
What you’ll bring…
- Strong experience supporting ERP systems, ideally Infor System 21 (Aurora)
- Working knowledge of RPG programming and application support in complex environments
- Experience with EDI systems and third-party supplier management
- Excellent communication skills with the ability to troubleshoot and prioritise effectively
- A proactive, independent mindset with a strong interest in technology and continuous improvement
Qualifications Required
- Infor System 21 (Aurora)
- RPG Programming Language
- iSeries inc. IBM OS
- EDI knowledge
- Building and using testing plans
- The ability to build relationships with key customers at all levels
Preferred Skills
- iWMS
- Understanding of satellite Windows based systems to core ERP
- Understanding of hospitality or brewing industry and relevant technologies
- Other coding capability
Additional Information
We’re all about rewarding our team’s hard work, that’s why… You’ll receive a competitive salary, pension contribution as well as:
- The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
- Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
- Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
- Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
- Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn £1,500 for referring them!
- Wagestream – access your wage before payday for when life happens.
- Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more.
Aurora Support Analyst employer: Greene King
At Greene King, we pride ourselves on being a leading employer in the hospitality sector, offering a vibrant work culture that celebrates teamwork and innovation. As an Aurora Support Analyst, you'll benefit from competitive salaries, extensive training opportunities, and a supportive environment that prioritises your well-being with initiatives like our employee assistance programme. Join us to not only advance your career but also enjoy generous discounts across our brands, making every day at work rewarding and enjoyable.
StudySmarter Expert Advice🤫
We think this is how you could land Aurora Support Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at Greene King on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Support Analyst role.
✨Tip Number 2
Prepare for the interview by brushing up on your RPG programming skills and ERP system knowledge. Be ready to discuss how you've tackled similar challenges in past roles, as this will show you're the right fit for the team.
✨Tip Number 3
Show your passion for technology and continuous improvement during the interview. Share examples of how you've driven improvements in previous positions, especially in application support or system management.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Aurora Support Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Support Analyst role. Highlight your experience with ERP systems, especially Infor System 21 (Aurora), and any RPG programming skills you have. We want to see how your background fits with what we do!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills can help us improve our systems. Be genuine and let your personality come through – we love that!
Showcase Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We’re looking for someone who can troubleshoot effectively and drive improvements, so share those success stories with us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at Greene King!
How to prepare for a job interview at Greene King
✨Know Your Systems
Make sure you brush up on your knowledge of Infor System 21 (Aurora) and RPG programming. Be ready to discuss how you've supported ERP systems in the past, as this will show your familiarity with the tools they'll expect you to use.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved complex issues in previous roles. Highlight your experience with incident resolution and root cause analysis, as these are key aspects of the Support Analyst role.
✨Communicate Clearly
Since excellent communication skills are a must, practice explaining technical concepts in simple terms. This will help demonstrate your ability to work with both IT and operational teams effectively.
✨Demonstrate Your Proactive Mindset
Think of instances where you've taken the initiative to improve processes or systems. Share these examples during your interview to show that you're not just reactive but also forward-thinking and eager to drive improvements.
