Assistant Manager

Assistant Manager

Cardiff Full-Time 24000 - 36000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Support the General Manager and lead the team to deliver exceptional customer experiences.
  • Company: Join Hungry Horse, a community-focused pub chain with great food and activities for everyone.
  • Benefits: Enjoy competitive salary, discounts, early wage access, and career development opportunities.
  • Why this job: Be a role model in a vibrant environment that values teamwork and customer satisfaction.
  • Qualifications: Passion for customer service, strong communication skills, and ability to adapt under pressure.
  • Other info: Referral bonuses available and a supportive employee assistance programme for well-being.

The predicted salary is between 24000 - 36000 £ per year.

As Assistant Manager, you’ll be at the heart of our management team, helping to ensure the smooth running of a busy pub. From the moment you step through the door, you lead by example making sure our Customers, and teams, have a great time.

Company Description

Join us at Greene King pubs, where we have always been the beacon for communities, wherever people want to come together. Our collection of community pubs are the heart and soul of the local area around them, helmed by a local hero and crewed by a team always ready with your favourite tipple. Our pubs embody the true meaning of a local pub, acting as a central hub where locals can enjoy one of our events, a feast of lovingly cooked food or a quick catch up with friends over a drink.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

  • The chance to further your career across our well-known brands – as one of the industry\’s top apprenticeship providers, we can provide training and development at each level of your career.
  • Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
  • Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
  • Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
  • Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
  • Wagestream – access your wage before payday for when life happens.
  • Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…
  • Qualifications

    What you\’ll do as an Assistant Manager…

  • Support the General Manager in the day to day running of the business and leading the business in their absence.
  • Bring our brand to life by leading the team in delivering amazing experiences for our customers.
  • Act as a role model for the team and support with training and development.
  • Be a champion of brand standards & ensure customer & team safety at all times.
  • What you\’ll bring…

  • You\’ll be passionate about delivering amazing experiences for customers.
  • You’ll be great with people, and as a result, have great communication and leadership skills making sure you get the best out of people.
  • An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
  • A keen eye for every small detail and a desire to uphold high standards in all that you do.
  • Assistant Manager employer: Greene King

    At Hungry Horse, we pride ourselves on being an exceptional employer that values community spirit and employee well-being. Our supportive work culture fosters personal and professional growth, offering competitive salaries, generous discounts, and a comprehensive employee assistance programme. Join us in creating memorable experiences for our customers while enjoying a rewarding career in a vibrant environment.
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    Contact Detail:

    Greene King Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Assistant Manager

    ✨Tip Number 1

    Familiarise yourself with Hungry Horse's brand values and customer service standards. This will help you demonstrate your alignment with their mission during any discussions or interviews.

    ✨Tip Number 2

    Showcase your leadership skills by preparing examples of how you've successfully motivated a team in the past. Be ready to discuss specific situations where you led by example, especially in high-pressure environments.

    ✨Tip Number 3

    Research common challenges faced in the hospitality industry, particularly in pub management. Being able to discuss these challenges and how you would address them can set you apart from other candidates.

    ✨Tip Number 4

    Network with current or former employees of Hungry Horse to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach during the application process.

    We think you need these skills to ace Assistant Manager

    Leadership Skills
    Excellent Communication Skills
    Customer Service Orientation
    Team Management
    Adaptability
    Problem-Solving Skills
    Attention to Detail
    Training and Development
    Time Management
    Conflict Resolution
    Operational Management
    Brand Standards Knowledge
    Interpersonal Skills
    Ability to Work Under Pressure

    Some tips for your application 🫡

    Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Assistant Manager position. Tailor your application to highlight how your experience aligns with these requirements.

    Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and team leadership. Use bullet points for clarity and focus on achievements that demonstrate your ability to deliver exceptional customer experiences.

    Write a Strong Cover Letter: In your cover letter, express your passion for delivering outstanding customer experiences and your leadership style. Provide specific examples of how you've successfully led teams or improved customer satisfaction in previous roles.

    Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Assistant Manager role.

    How to prepare for a job interview at Greene King

    ✨Show Your Passion for Customer Experience

    Make sure to express your enthusiasm for delivering outstanding customer experiences. Share specific examples from your past roles where you went above and beyond to ensure customer satisfaction.

    ✨Demonstrate Leadership Skills

    Prepare to discuss your leadership style and how you've motivated teams in the past. Highlight any training or development initiatives you've led, as this aligns with the role's responsibilities.

    ✨Be Ready for Quick Thinking Scenarios

    Expect situational questions that assess your ability to think on your feet. Practice responses to common challenges faced during busy shifts, showcasing your problem-solving skills and adaptability.

    ✨Emphasise Attention to Detail

    Discuss your keen eye for detail and how it has helped maintain high standards in previous positions. Provide examples of how you've ensured safety and quality in a fast-paced environment.

    Assistant Manager
    Greene King
    Location: Cardiff
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