At a Glance
- Tasks: Handle customer enquiries and complaints with empathy and clear communication.
- Company: Join Greene King Corporate, a leading name in hospitality.
- Benefits: Enjoy competitive pay, pension contributions, and employee discounts.
- Other info: Great opportunity for personal development in a supportive environment.
- Why this job: Flexible hours perfect for students looking to gain experience.
- Qualifications: Strong communication skills and familiarity with Excel and Word.
The predicted salary is between 10 - 12 £ per hour.
Greene King Corporate is seeking a Customer Relations Advisor for a PART-TIME position (Wednesday–Friday) in Burton-on-Trent, Staffordshire. You will handle customer enquiries and complaints from first contact to escalation, manage high volumes of calls and web forms, and maintain accurate records.
You’ll bring:
- Empathy
- Clear communication
- Time management
- Familiarity with Excel and Word
The role offers competitive pay, pension contributions, employee discounts, and development.
Part-Time Customer Relations Advisor – Flexible Hours employer: Greene King Corporate - BRA_001
At Greene King, we pride ourselves on being a community-focused employer that values teamwork and personal growth. As a Commercial Recruitment Coordinator based in Bury St Edmunds, you'll enjoy a supportive work culture with opportunities for professional development, alongside competitive benefits like generous discounts and a comprehensive employee assistance programme. Join us to be part of a vibrant team dedicated to creating memorable experiences in our local pubs.
Contact Details:
Greene King Corporate - BRA_001 Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Customer Relations Advisor – Flexible Hours
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Greene King Corporate - BRA_001 and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Greene King Corporate - BRA_001 and let us see your personality shine through!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Greene King Corporate - BRA_001.
Get Familiar with Our Brand:Before applying, take some time to learn about Greene King Corporate - BRA_001 and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Greene King Corporate - BRA_001
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Greene King Corporate - BRA_001.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Greene King Corporate - BRA_001 will surely appreciate.
