At a Glance
- Tasks: Lead a team to deliver exceptional customer service and drive sales growth.
- Company: Join Greene King, a leading name in the brewing industry with a vibrant culture.
- Benefits: Enjoy competitive salary, discounts, career development, and mental health support.
- Other info: Great opportunities for career advancement and a supportive work environment.
- Why this job: Make a real impact by enhancing customer experiences and driving team success.
- Qualifications: Strong leadership skills, customer service expertise, and strategic thinking required.
The predicted salary is between 35000 - 42000 £ per year.
The Customer Sales Manager is responsible for driving customer value and service excellence through effective leadership of a team of 10 Customer Sales Representatives and Telesales Account Managers. This role ensures that every customer interaction delivers exceptional service, supports retention, and maximises commercial opportunities. By setting clear performance expectations, implementing effective telesales strategies, and coaching team members to deliver best‑in‑class customer experiences, the Customer Sales Manager plays a pivotal role in increasing customer satisfaction, growing sales, and strengthening long‑term customer relationships.
Through the management of Telesales Account Managers they are also co‑responsible – alongside the Regional Sales Manager – for the delivery of volume, profit and brand objectives for a subset of Free Trade customers. Working collaboratively with Operations, Logistics, Commercial teams and other internal stakeholders, the Customer Sales Manager translates business objectives into actionable frontline activity—optimising processes, enhancing productivity, and ensuring that customer needs are consistently met with accuracy, care, and professionalism.
Qualifications- Team Management and Performance Management
- Setting targets and goals to maintain and grow sales volume and profit.
- Establishing clear and achievable sales targets for the team and individual representatives.
- Regularly monitoring calls, providing constructive feedback, and conducting performance reviews to identify areas for improvement.
- Coaching team members through areas of professional development.
- Providing guidance and training to Customer Sales Representatives and Telesales Account Managers on sales techniques, product knowledge, and customer service best practices.
- Motivating and engaging
- Creating a positive and motivating work environment to encourage high performance and team spirit.
- Addressing and resolving any conflicts or issues that may arise within the team.
- Sales and Customer Service
- Ensuring high-quality customer interactions: Overseeing that representatives provide excellent customer service, resolve issues effectively, and build positive customer relationships.
- Monitoring of sales volumes & customer retention.
- Operational Management
- Resource planning – Ensuring adequate staffing levels and resource allocation to meet call volume demands.
- Reporting and analysis – Preparing regular reports on sales performance, team productivity, and other key metrics.
- Process improvement – Identifying opportunities to streamline sales processes and improve efficiency.
- Driving sales and revenue – Implementing strategies to maximize sales opportunities.
- Managing customer interactions
- Overseeing the entire customer interaction process, from initial contact to closing the sale and providing after‑sales support.
- Maintaining accurate records – Ensuring that all customer interactions and sales data are accurately recorded and updated in relevant systems.
- Management of lead generation for Sales Development Assistant
- Creating a reputation that means people actively want to work in Customer Sales.
- Highly motivated people manager.
- Strong Customer Service Skills.
- Ability to think strategically and drive sales.
- An effective communicator – written and oral.
- Have a strong understanding of the Brewing and Brands’ business.
- Be highly organised with good attention to detail.
- Able to persuade and influence others.
- Ability to handle multiple competing priorities.
You’ll receive a competitive salary, pension contribution as well as:
- The chance to further your career across our well‑known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
- Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
- Free employee assistance program – mental health, well‑being, financial, and legal support because you matter!
- Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
- Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn £1,500 for referring them!
- Wagestream – access your wage before payday for when life happens.
- Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…
Customer Sales Manager employer: Greene King Corporate - BRA_001
At Greene King, we pride ourselves on being a community-focused employer that values teamwork and personal growth. As a Commercial Recruitment Coordinator based in Bury St Edmunds, you'll enjoy a supportive work culture with opportunities for professional development, alongside competitive benefits like generous discounts and a comprehensive employee assistance programme. Join us to be part of a vibrant team dedicated to creating memorable experiences in our local pubs.
Contact Details:
Greene King Corporate - BRA_001 Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Manager
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Customer Sales Manager at Greene King Corporate - BRA_001, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Greene King Corporate - BRA_001. Tailor your message to explain why you’re drawn to them and how you can contribute as a Customer Sales Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Customer Sales Manager
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Greene King Corporate - BRA_001:When writing your cover letter, make sure to tailor your message specifically for Greene King Corporate - BRA_001. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Greene King Corporate - BRA_001
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Greene King Corporate - BRA_001 that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Greene King Corporate - BRA_001 that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Greene King Corporate - BRA_001’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
