Customer Relations Advisor - Part Time

Customer Relations Advisor – PART‑TIME

Please note that this is a PART‑TIME POSITION: Wednesday – Thursday and Friday

Your role as Customer Relations Advisor

Responsibilities

• Handle a large variety of customer enquiries and complaints from first contact through to escalation, where necessary.
• Manage large amounts of customer telephone calls and web contact forms while maintaining thorough and accurate customer records.
• Keep sensitive customer data and financial records private and confidential, and be aware of the data protection legislation.

What you’ll bring

• Empathetic and positive approach.
• Clear, concise communication.
• Great time management skills.
• Competency on Excel, Word and email systems.
• A flexible work approach and ability to work well in a team and independently.

Benefits

• Competitive salary and pension contribution.
• Chance to further your career across our well‑known brands, including training and development at each level.
• Discount of 33% for you and 15% for your loved ones on all of our brands.
• Free employee assistance program – mental health, well‑being, financial, and legal support.
• Discount of 50% for you and 25% for your loved ones at Greene King Inns and hotels.
• Referral bonus of £1,500 when a friend is placed.
• Wagestream – access your wage before payday.
• Retail discounts – up to 30% off at Superdrug, exclusive discounts with three mobile and many more.

Location: Burton‑on‑Trent, Staffordshire, United Kingdom

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