Technical Services Manager (Maternity cover) in Bourne

The Technical Services Manager is responsible for overseeing the quality and food safety management systems across the site, ensuring full compliance with legal, customer, and industry standards. This includes ownership and continuous improvement of the Quality Management System (QMS), incorporating HACCP, TACCP, VACCP, allergen management, audit and compliance activities, customer, and product standards, and change control. The role also provides leadership to the Technical Services team, supporting the delivery of a quality-focused culture while ensuring effective management of complaints, coordination of KPI reporting, and maintenance of factory systems (e.g. Redzone, Olympus, and corrective action databases). In addition, the role oversees pest control, traceability systems, and cross-functional collaboration to support the consistent delivery of safe, compliant, and high-quality products, enabling the operational teams to maintain high standards.

Key Responsibilities

• Support and contribute to the continuous improvement of site food safety, quality, and compliance programmes, ensuring alignment with HACCP, TACCP, VACCP, allergen management, food safety legislation, and customer requirements.
• Provide oversight and guidance to the Technical team responsible for the Quality Management System (QMS), including compliance, audit readiness, traceability, pest control, customer complaints, KPI reporting, and continuous improvement.
• Support the Specification team in maintaining accurate product specifications, artwork, technical documentation, nutritional information, and labelling in line with customer and legislative standards.
• Assist the Technical Manager in managing customer relationships and technical matters, acting as a key point of contact during customer visits and audits.
• Support and coordinate internal, customer, regulatory, and third-party audits, helping to achieve positive outcomes and timely completion of corrective actions.
• Promote a quality-focused culture through collaborative change management, risk assessment, data review, and continuous improvement initiatives.
• Work closely with Production, NPD and Supply Chain, supporting these teams in delivering products that are safe, legal, and meet quality and customer expectations.
• Coach, mentor, and support the Technical Services team, encouraging strong performance, engagement, and alignment.

What we’re looking for: Key Skills & Experience

• A dedicated and engaged team player who is committed to supporting the team and delivering strong results.
• Experience working within technical or quality roles in food manufacturing, FMCG, or fresh produce environments, with the ability to positively influence and support team performance.
• Good working knowledge of HACCP (Level 3 minimum, Level 4 desirable), along with an understanding of TACCP, VACCP, allergen management, food safety legislation, and traceability systems.
• Solid understanding of BRCGS standards, retailer codes of practice, customer specifications, nutritional requirements, and food labelling legislation.
• Experience supporting quality management systems, audits, compliance activities, and continuous improvement initiatives within a team environment.
• Ability to interpret technical data, recognise potential risks and trends, and contribute to the development of effective corrective and preventative actions.

Personal Attributes

• Comfortable working in a fast-paced, customer-focused manufacturing environment, with the flexibility to adapt to changing priorities.
• Resilient and able to manage a varied workload while maintaining attention to detail and a consistent approach to high standards.
• Friendly, approachable, and supportive, with the ability to build positive relationships and encourage team engagement.
• Confident communicator who can interact effectively with colleagues, customers, auditors, and senior stakeholders, with the ability to positively influence outcomes.
• Well organised and proactive, with the ability to manage multiple priorities and support audit and operational requirements.
• Competent in IT systems, including Microsoft Excel and customer portals, with the ability to use these tools to support team and business needs.

What You’ll Get In Return

• Competitive salary and job-related benefits
• Holidays
• Competitive matched pension contribution
• Life insurance up to 4x salary
• Company share save scheme
• Exclusive Greencore employee discount platform
• Access to a full Wellbeing Centre platform
• Enhanced parental leave and menopause policies