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For Companies At a Glance
- Tasks: Support and maintain business applications and infrastructure for a leading food manufacturer.
- Company: Join Greencore, a vibrant UK convenience food manufacturer with a £1.8bn revenue.
- Benefits: Enjoy 25 days holiday, pension matching, employee discounts, and wellness support.
- Why this job: Be part of a fast-paced team making everyday taste better while enhancing your tech skills.
- Qualifications: Experience with Windows Server, cloud technologies, and scripting is essential.
- Other info: Participate in an on-call rota and enjoy a dynamic work environment.
The predicted salary is between 36000 - 60000 £ per year.
Why Greencore?
We’re a leading manufacturer of convenience food in the UK and our purpose is to make everyday taste better!
We’re a vibrant, fast-paced leading food manufacturer. Employing 13,300 colleagues across 16 manufacturing units and 17 distribution depots across the UK. We supply all the UK’s food retailers with everything from Sandwiches, soups and sushi to cooking sauces, pickles and ready meals, and in FY24, we generated revenues of £1.8bn.
Our vast direct-to-store (DTS) distribution network, comprising of 17 depots nationwide, enables us to make over 10,500 daily deliveries of our own chilled and frozen produce and that of third parties.
What you\’ll be doing:
As an Infrastructure Support Engineer, you willpromote the availability, performance, security, effective provisioning, installation / configuration, operation and maintenance of business applications and the associated infrastructure. As such, you will:
- Participate, as needed, in incident resolution and problem management, including identification, diagnosis and root cause analysis ensuring rapid resolution and minimising impact on services and data integrity
- Engage in stakeholder forums (end-users, third party agencies or other functions within IT), obtain feedback, to promote service understanding
- Support regular system monitoring and alerting to verify the integrity and availability of appropriate resources and their associated processes to allow services to perform effectively and in line with business expectation
- Perform regular compliance activity, implementing, and responding to established security alerts, to identify and rectify possible security breaches or performance issues quickly and proactively working closely with the Security team
- Actively and openly communicate risks, operational problems and tickets ascertaining business impact and escalating where appropriate
- Respond to requests for support in a timely fashion, ensure it meets the agreed service levels. Ensuring that customer Service is of a high standard and continually improved
- Follow appropriate controls over configuration, change, maintaining the appropriate level of documentation, training and skills, to ensure adherence to common process and reference resources are created to describe changes
- Identify and document gaps in services highlighting underlying performance, recommending solutions where known, to contribute to the improvement of services
- Support Service Transition and Integration in part taking in onboarding activities to support the Greencore service mode
What we’re looking for:
- Operation Systems (Windows Server 2008 r2, 2012, 2016, 2019 and Redhat 7+) &Cloud Technologies (Azure, AWS and Google Cloud)
- Infrastructure Management and CMDB (Device42, BMC Helix and Tanium)
- Monitoring and Alerting Configuration (Zabbix, Solar Winds, Nagios and PRTG)
- Client and Server Management (Ivanti, VMWare)
- Scripting (PowerShell and Shell)
- Office 365 Administration (Standard Office Suite, Exchange Online, SharePoint Online, Azure Connect, Security and Compliance and Licensing)
- Security Tooling (Trend Micro, Azure Sentinel, Darktrace and Proofpoint)
- Audio and Video Conferencing (On-Premises Skype for Business and Microsoft Teams)
- Virtual Apps (Citrix 6+ and Azure Virtual Desktop)
- User and Device Policy Management (Active Directory, Group Policy, One Identity Active Roles)
- Participating in out-of-hours and on-call rota
- Full and clean UK drivers license and own vehicle
What you\’ll get in return:
- Competitive salary and job-related benefits
- 25 days holiday allowance plus bank holidays
- Pension up to 8% matched
- Company share save scheme
- Greencore Qualifications
- Exclusive Greencore employee discount platform
- Access to a full well being centre platform
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Infrastructure Support Engineer employer: Greencore Group
Contact Detail:
Greencore Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Azure, AWS, and various monitoring tools like Zabbix and Nagios. Having hands-on experience or relevant certifications can really set you apart during discussions.
✨Tip Number 2
Engage with current employees on platforms like LinkedIn to gain insights into the company culture and the specifics of the Infrastructure Support Engineer role. This can help you tailor your conversations during interviews.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully resolved technical issues or improved system performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 4
Show your enthusiasm for the food industry and Greencore's mission. Research their products and recent news to demonstrate your genuine interest in the company during your interactions.
We think you need these skills to ace Infrastructure Support Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Infrastructure Support Engineer position. Understand the key responsibilities and required skills, such as experience with various operating systems and cloud technologies.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that match the job requirements. Emphasise your knowledge of infrastructure management, monitoring tools, and scripting languages like PowerShell.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how your previous experience aligns with Greencore's needs, particularly in incident resolution and stakeholder engagement.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Greencore Group
✨Know Your Tech
Familiarise yourself with the specific operating systems and cloud technologies mentioned in the job description, such as Windows Server and Azure. Be prepared to discuss your experience with these systems and how you've used them in past roles.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've resolved incidents or managed problems in previous positions. Highlight your approach to root cause analysis and how you ensure minimal impact on services.
✨Engage with Stakeholders
Show that you understand the importance of communication with end-users and other IT functions. Be ready to discuss how you've gathered feedback in the past to improve service delivery.
✨Highlight Security Awareness
Discuss your experience with security tooling and compliance activities. Be prepared to explain how you've identified and rectified security breaches or performance issues in previous roles.
