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For Companies At a Glance
- Tasks: Lead IT service delivery and enhance quality across the organization.
- Company: Join Greencore, a FTSE 250 business driving digital transformation.
- Benefits: Enjoy competitive salary, holidays, bonuses, and wellness support.
- Why this job: Shape a new role, drive change, and impact the future of the business.
- Qualifications: Experience in Service Delivery management and strong ITIL knowledge required.
- Other info: Promote diversity and continuous learning in a dynamic environment.
The predicted salary is between 43200 - 72000 £ per year.
The MBE Programme aims to streamline and simplify core processes, provide easier access to quality business data, and invest in the right technology to enable these processes.
Why is this exciting for your career as the ERP Service Delivery Manager?
The MBE Programme offers a significant opportunity for technology function colleagues to play a central role in designing, shaping, delivering, and executing an enterprise-wide digital transformation programme. This initiative’s complexity within a FTSE 250 business allows for large-scale problem-solving, group-wide impact assessment, and supporting the delivery of an enablement project to future-proof the business.
What will you be doing as the ERP Service Delivery Manager at Greencore?
This is an exciting opportunity because it is a new role to Greencore and therefore one that you can very much mould into your own! We are looking for you to share your knowledge and experience and lead the delivery of IT Services to meet business needs.
What you’ll be doing:
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Oversee the end-to-end delivery of IT services, ensuring alignment with our expectations and organisational standards
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Collaborate with cross-functional teams to implement service improvement initiatives that enhance service quality and efficiency
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Manage relationships with suppliers, acting as the primary point of contact for service-related enquiries and issues
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Develop and maintain service delivery metrics and reports, analysing performance to identify areas for improvement
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Facilitate regular communication with stakeholders to ensure transparency and address any concerns promptly
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Support the professional development of team members, promoting a culture of continuous learning and growth
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Advocate for diversity, equity, and inclusion in all aspects of service delivery and team dynamics
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Stay updated on industry trends and best practices, integrating them into service delivery
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Proven experience in Service Delivery management or a similar role
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Strong understanding of ITIL principles and frameworks including Change & Problem
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Excellent communication and interpersonal skills, with the ability to build effective relationships with diverse stakeholders
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Experience of service delivery of multiple ERP solutions
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Demonstrated ability to lead teams and manage projects in a dynamic environment
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Strong analytical skills with a focus on data-driven decision-making
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Commitment to promoting DEI within the workplace and in service delivery
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Competitive salary and job-related benefits
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Holidays
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Car Allowance
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Annual Target Bonus
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Pension up to 8% matched
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Life insurance up to 4x salary
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PMI Cover
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Company share save scheme
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Greencore Qualifications
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Exclusive Greencore employee discount platform
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Access to a full Wellbeing Centre platform
Throughout your time at Greencore, you will be supported with on the job training and development opportunities to further your career.
ERP Service Delivery Manager employer: Greencore Group plc
Contact Detail:
Greencore Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ERP Service Delivery Manager
✨Tip Number 1
Familiarize yourself with the specific ERP solutions that Greencore uses. Understanding their systems will not only help you in interviews but also demonstrate your proactive approach and genuine interest in the role.
✨Tip Number 2
Highlight your experience in managing cross-functional teams and service delivery metrics. Be ready to discuss specific examples where you've successfully improved service quality and efficiency in previous roles.
✨Tip Number 3
Showcase your knowledge of ITIL principles, especially in Change and Problem Management. Being able to articulate how you've applied these frameworks in past projects can set you apart from other candidates.
✨Tip Number 4
Emphasize your commitment to diversity, equity, and inclusion. Prepare to share how you've promoted these values in your previous roles, as this aligns closely with Greencore's culture and expectations.
We think you need these skills to ace ERP Service Delivery Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly understand the responsibilities and expectations of the ERP Service Delivery Manager position. Highlight how your experience aligns with overseeing IT service delivery and managing cross-functional teams.
Showcase Relevant Experience: In your application, emphasize your proven experience in service delivery management, particularly with ERP solutions. Provide specific examples of how you've led teams and managed projects in dynamic environments.
Highlight Communication Skills: Since excellent communication and interpersonal skills are crucial for this role, make sure to illustrate your ability to build effective relationships with diverse stakeholders. Use examples that demonstrate your success in facilitating communication and addressing concerns.
Commitment to DEI: Greencore values diversity, equity, and inclusion. In your application, express your commitment to promoting DEI within the workplace and how you have integrated these principles into your previous roles.
How to prepare for a job interview at Greencore Group plc
✨Showcase Your Service Delivery Experience
Be prepared to discuss your previous experience in service delivery management. Highlight specific projects where you successfully implemented IT services and how you aligned them with business needs.
✨Demonstrate Your Knowledge of ITIL Principles
Since the role requires a strong understanding of ITIL principles, be ready to explain how you've applied these frameworks in past roles. Provide examples of how you managed change and resolved problems effectively.
✨Emphasize Collaboration Skills
Collaboration is key in this role. Share examples of how you've worked with cross-functional teams to improve service quality and efficiency. Highlight your ability to build relationships with diverse stakeholders.
✨Discuss Your Commitment to DEI
Greencore values diversity, equity, and inclusion. Be prepared to talk about how you've promoted DEI in your previous roles and how you plan to advocate for it within the team and service delivery.
