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- Tasks: Manage customer enquiries and ensure satisfaction through calls, emails, and letters.
- Company: Leading land management company with a focus on customer care.
- Benefits: Competitive salary, contributory pension, health scheme, and supportive work environment.
- Why this job: Join a dynamic team and make a difference in customer experiences.
- Qualifications: Excellent communication skills and strong customer service experience required.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
A leading land management company is seeking an experienced Customer Care Officer for their Glasgow office. The role involves managing customer enquiries via calls, emails, and letters, ensuring timely responses, and working collaboratively with specialist teams to achieve customer satisfaction.
Key skills include:
- Excellent communication
- Strong customer service experience
- The ability to handle a fast-paced work environment
Competitive salary and benefits are offered, including a contributory pension and health scheme.
Glasgow-Based Land Management Customer Care Specialist in Perth employer: Greenbelt Group
Contact Detail:
Greenbelt Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Glasgow-Based Land Management Customer Care Specialist in Perth
✨Tip Number 1
Make sure you know the company inside out! Research their values, recent projects, and customer care approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about managing customer enquiries, try role-playing different scenarios with a friend. This will help you feel more confident when handling calls and emails during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can really boost your chances of landing the job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the extra step to engage with us directly.
We think you need these skills to ace Glasgow-Based Land Management Customer Care Specialist in Perth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how you've handled enquiries in the past, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Care Specialist role. Share specific examples of how you've gone above and beyond for customers in previous roles.
Showcase Your Team Spirit: Since the role involves working with specialist teams, let us know about your collaborative experiences. We love to see how you’ve worked with others to achieve customer satisfaction in a fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Greenbelt Group
✨Know Your Customer Care Basics
Brush up on your customer service principles. Be ready to discuss how you've handled customer enquiries in the past, especially in a fast-paced environment. Think of specific examples that showcase your communication skills and problem-solving abilities.
✨Research the Company
Familiarise yourself with the land management company’s values and services. Understanding their mission will help you tailor your answers and show that you're genuinely interested in the role. Plus, it’ll give you a chance to ask insightful questions during the interview.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This means not just hearing but understanding what the interviewer is saying. Nod, summarise their points, and ask clarifying questions if needed. It shows you value their input and are engaged in the conversation.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your customer care skills. Prepare by thinking of situations where you successfully resolved issues or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
