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- Tasks: Be the voice of Greenbelt, helping customers with their enquiries and ensuring top-notch service.
- Company: Join one of the UK's leading land management companies with a friendly vibe.
- Benefits: Enjoy a competitive salary, pension scheme, and health benefits.
- Why this job: Make a real difference in customer care while working in a dynamic environment.
- Qualifications: Experience in customer service and excellent communication skills are essential.
- Other info: Fast-paced role with opportunities to grow and adapt in a changing industry.
The predicted salary is between 28800 - 43200 £ per year.
Would you like to become an integral part of one of the UK’s leading land management companies? With more than 1000 developments nationwide and a customer base of more than 80,000, Greenbelt are looking for an experienced Customer Care Officer. This position is based in our Glasgow office, with responsibilities that cover all of our prestigious developments throughout the UK. You can look forward to working in a fast-paced, highly engaging and, ultimately, very friendly environment.
Your mission will be to accurately record and respond to customer enquiries, working closely with a variety of specialist teams to provide resolutions – all within our important Customer Care Charter guidelines.
Essential Skills- A genuine enthusiasm to always go above and beyond for Greenbelt customers
- An extensive proven track record, qualification and/or experience in providing excellent Customer Service
- The ability to manage incoming calls, emails and letters from customers and respond in a timely and professional manner – with excellent spoken and written communication skills
- An unflappable temperament to work at your best in a fast-moving environment
- Outstanding organisational skills to best prioritise a busy workload schedule and meet our Customer Care Charter timelines
- A flexible approach that can adapt quickly to rapid changes in an ever-changing land management environment
- UK-wide Competency in the use of management applications, tools and databases in order to operate our industry-leading, bespoke systems
- The ability and willingness to liaise and build relationships with team members, other teams, customers, contractors, developers, council officers and elected members
- A background or qualification in Housing or Land Management
- Customer Services Escalated complaint handling experience
- A valid UK driving licence
- Competitive Salary based on experience
- Contributory Pension Incentive Scheme
- Opt-in Health Scheme
Customer Care Officer in Perth employer: Greenbelt Group
Contact Detail:
Greenbelt Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Officer in Perth
✨Tip Number 1
Get to know the company! Research Greenbelt and understand their values, mission, and customer care approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries, it's crucial to articulate your thoughts clearly. Try role-playing with a friend or family member to get comfortable with responding to various customer scenarios.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company culture and the Customer Care Officer role. They might even share tips that could give you an edge during the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the role and makes it easier for us to keep track of your application.
We think you need these skills to ace Customer Care Officer in Perth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Care Officer role. Highlight your experience in customer service and any relevant skills that match what we're looking for at Greenbelt.
Show Your Enthusiasm: We love candidates who are genuinely excited about providing excellent customer care. Let your passion shine through in your application – tell us why you want to be part of our team and how you can go above and beyond for our customers.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and structure your thoughts well so we can easily see your qualifications and experiences that make you a great fit for the role.
Apply Through Our Website: To ensure your application gets to us quickly and efficiently, please apply directly through our website. This way, we can process your application smoothly and keep you updated on your progress!
How to prepare for a job interview at Greenbelt Group
✨Know Your Customer Care Charter
Familiarise yourself with Greenbelt's Customer Care Charter before the interview. Understanding their guidelines will help you demonstrate how you can align your customer service approach with their values and expectations.
✨Showcase Your Communication Skills
Prepare to discuss specific examples of how you've effectively managed customer enquiries in the past. Highlight your ability to communicate clearly and professionally, both verbally and in writing, as this is crucial for the role.
✨Demonstrate Flexibility and Adaptability
Be ready to share instances where you've successfully adapted to changes in a fast-paced environment. This will show that you can handle the dynamic nature of the land management sector and meet the demands of the job.
✨Build Rapport with the Interviewers
Remember, interviews are a two-way street! Engage with your interviewers by asking insightful questions about the team and company culture. This not only shows your interest but also helps you assess if it's the right fit for you.
