Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Respond to customer enquiries and collaborate with teams for effective resolutions.
- Company: Join one of the UK's leading land management companies, Greenbelt.
- Benefits: Competitive salary, pension scheme, health options, and incentive schemes.
- Why this job: Be part of a friendly team making a real difference in customer care.
- Qualifications: Experience in customer service and excellent communication skills required.
- Other info: Fast-paced environment with opportunities for growth and development.
The predicted salary is between 28800 - 43200 £ per year.
Would you like to become an integral part of one of the UK’s leading land management companies? With more than 1000 developments nationwide and a customer base of more than 80,000, Greenbelt are looking for an experienced Customer Care Officer. This position is based in our Glasgow office, with responsibilities that cover all of our prestigious developments throughout the UK. You can look forward to working in a fast-paced, highly engaging and, ultimately, very friendly environment.
Your mission will be to accurately record and respond to customer enquiries, working closely with a variety of specialist teams to provide resolutions – all within our important Customer Care Charter guidelines.
Responsibilities:- To accurately record and respond to customer enquiries, working closely with a variety of specialist teams to provide resolutions – all within our important Customer Care Charter guidelines.
- A genuine enthusiasm to always go above and beyond for Greenbelt customers.
- An extensive proven track record, qualification and/or experience in providing excellent Customer Service.
- The ability to manage incoming calls, emails and letters from customers and respond in a timely and professional manner – with excellent spoken and written communication skills.
- An unflappable temperament to work at your best in a fast-moving environment.
- Outstanding organisational skills to best prioritise a busy workload schedule and meet our Customer Care Charter timelines.
- A flexible approach that can adapt quickly to rapid changes in an ever-changing land management environment UK-wide.
- Competency in the use of management applications, tools and databases in order to operate our industry-leading, bespoke systems.
- The ability and willingness to liaise and build relationships with team members, other teams, customers, contractors, developers, council officers and elected members.
- A background or qualification in Housing or Land Management Customer Services.
- Escalated complaint handling experience.
- A valid UK driving licence.
- Competitive Salary based on experience.
- Contributory Pension.
- Incentive Scheme.
- Opt-in Health Scheme.
Customer Care Officer in Glasgow employer: Greenbelt Group
Contact Detail:
Greenbelt Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Officer in Glasgow
✨Tip Number 1
Get to know the company! Research Greenbelt and understand their values, mission, and customer care charter. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries, it's crucial to articulate your thoughts clearly. Try role-playing with a friend or family member to simulate those calls and emails.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed busy workloads in the past. Highlight any tools or methods you use to stay on top of tasks, as this will resonate well with the fast-paced environment at Greenbelt.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team at Greenbelt.
We think you need these skills to ace Customer Care Officer in Glasgow
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you genuinely care about going above and beyond for our customers at Greenbelt.
Tailor Your Experience: Make sure to highlight your relevant experience in customer service. We’re looking for a proven track record, so don’t be shy about sharing specific examples of how you've excelled in similar roles.
Keep It Professional: Your written communication skills are key! Ensure your application is clear, concise, and free from errors. We appreciate professionalism, especially when it comes to managing customer enquiries.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Greenbelt!
How to prepare for a job interview at Greenbelt Group
✨Know Your Customer Care Charter
Familiarise yourself with Greenbelt's Customer Care Charter before the interview. Understanding their guidelines will not only show your enthusiasm for the role but also help you articulate how you can contribute to maintaining those standards.
✨Showcase Your Communication Skills
Prepare examples that highlight your excellent spoken and written communication skills. Think of situations where you successfully managed customer enquiries or resolved complaints, as this will demonstrate your ability to handle the fast-paced environment they mentioned.
✨Demonstrate Flexibility and Organisation
Be ready to discuss how you've adapted to changes in previous roles. Share specific instances where your outstanding organisational skills helped you prioritise tasks effectively, especially in a busy workload scenario.
✨Build Rapport with the Interviewers
Remember, it's not just about answering questions; it's about building relationships. Approach the interview as a conversation, and engage with your interviewers. Show genuine interest in their work and the company culture, which aligns with the friendly environment they promote.
