At a Glance
- Tasks: Manage debt recovery files, handle customer interactions, and ensure compliance with regulations.
- Company: Join a dynamic team focused on effective debt recovery solutions.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Great opportunity for career advancement in a collaborative setting.
- Why this job: Make a difference by helping people manage their debts while developing valuable skills.
- Qualifications: Strong communication skills, attention to detail, and experience with CRM systems.
The predicted salary is between 25000 - 30000 £ per year.
The Debt Recovery Administrator will support the effective management of debt recovery files, carrying out administrative, investigative, and customer-facing duties. The post-holder will ensure that all case activity is recorded accurately, handled professionally, and completed in accordance with legal, regulatory, and internal procedural requirements.
Key Responsibilities
- Manage an individual caseload of debt recovery files from instruction to conclusion
- Open new case files and maintain accurate records throughout the recovery process
- Obtain Land Registry documentation for England and Scotland
- Draft and issue letters, emails, and formal correspondence using approved templates
- Monitor and manage debt recovery payment arrangements, including direct debits and card payments
- Maintain diary systems for all cyclical and time-sensitive matters
- Conduct tracing activities using GBG, Landlord Registration, Rightmove alerts, and other approved tools
- Instruct tracing agents and undertake due diligence checks
Communication & Customer Interaction
- Respond to incoming telephone, email, and written enquiries in a professional and timely manner
- Negotiate repayment plans with debtors and manage sensitive or challenging conversations with confidence and empathy
- Process payments over the telephone in accordance with internal procedures
Administration & Documentation
- Process incoming, returned, and insolvency-related mail
- Update CRM systems and internal databases with accurate and timely information
- Assist in preparing documentation for external recovery partners
- Ensure all documentation and financial information is processed with a high degree of accuracy
Compliance & Internal Collaboration
- Ensure all actions comply with relevant legislation, including the Data Protection Act
- Adhere to internal policies, procedures, and regulatory requirements
- Liaise with Billing, Customer Care, Finance, and the Legal Team to support case progression and resolve queries
- Assist with aged debt reporting and provide general administrative support to the wider team
Essential Skills & Attributes
- Proven ability to manage a personal caseload effectively
- Excellent attention to detail and accuracy in all aspects of work
- Strong verbal and written communication skills
- Ability to negotiate effectively and handle sensitive matters with professionalism
- Logical, calm, and methodical approach to problem-solving
- Strong organisational skills and the ability to prioritise workload
- Proficiency in Microsoft Office applications (Excel, Word, Outlook)
- Experience working with CRM systems and database management tools
Debt Recovery Administrator in Chester-le-Street employer: Greenbelt Group
As a Debt Recovery Administrator, you will thrive in a supportive and dynamic work environment that prioritises employee growth and development. Our company fosters a culture of collaboration and professionalism, offering comprehensive training and opportunities for career advancement while ensuring a healthy work-life balance. Located in a vibrant area, we provide unique advantages such as easy access to public transport and local amenities, making it an excellent place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Debt Recovery Administrator in Chester-le-Street
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Greenbelt Group. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Debt Recovery Administrator in Chester-le-Street
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Greenbelt Group.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Greenbelt Group's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Greenbelt Group
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Greenbelt Group.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Greenbelt Group will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Greenbelt Group employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
