At a Glance
- Tasks: Manage debt recovery files and provide excellent customer service.
- Company: Join a dynamic team focused on effective debt management.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Other info: Opportunity for growth in a collaborative and professional setting.
- Why this job: Make a difference by helping people navigate their financial challenges.
- Qualifications: Strong Excel skills, customer service experience, and attention to detail.
The predicted salary is between 25000 - 30000 £ per year.
The Debt Recovery Administrator will support the effective management of debt recovery files, carrying out administrative, investigative, and customer‐facing duties. The post‐holder will ensure that all case activity is recorded accurately, handled professionally, and completed in accordance with legal, regulatory, and internal procedural requirements.
Key Responsibilities
- Manage an individual caseload of debt recovery files from instruction to conclusion
- Open new case files and maintain accurate records throughout the recovery process
- Obtain Land Registry documentation for England and Scotland
- Draft and issue letters, emails, and formal correspondence using approved templates
- Monitor and manage debt recovery payment arrangements, including direct debits and card payments
- Maintain diary systems for all cyclical and time‐sensitive matters
- Conduct tracing activities using GBG, Landlord Registration, Rightmove alerts, and other approved tools
- Instruct tracing agents and undertake due diligence checks
- Respond to incoming telephone, email, and written enquiries in a professional and timely manner
- Negotiate repayment plans with debtors and manage sensitive or challenging conversations with confidence and empathy
- Process payments over the telephone in accordance with internal procedures
- Process incoming, returned, and insolvency‐related mail
- Update CRM systems and internal databases with accurate and timely information
- Assist in preparing documentation for external recovery partners
- Ensure all documentation and financial information is processed with a high degree of accuracy
- Ensure all actions comply with relevant legislation, including the Data Protection Act
- Adhere to internal policies, procedures, and regulatory requirements
- Liaise with Billing, Customer Care, Finance, and the Legal Team to support case progression and resolve queries
- Assist with aged debt reporting and provide general administrative support to the wider team
Essential Skills & Attributes
- Proven ability to manage a personal caseload effectively
- Excellent attention to detail and accuracy in all aspects of work
- Strong verbal and written communication skills
- Ability to negotiate effectively and handle sensitive matters with professionalism
- Logical, calm, and methodical approach to problem‐solving
- Strong organisational skills and the ability to prioritise workload
- Proficiency in Microsoft Office applications (Excel, Word, Outlook)
- Experience working with CRM systems and database management tools
Admin- strong excel and customer service skills employer: Greenbelt Group
As a Debt Recovery Administrator, you will thrive in a supportive and dynamic work environment that values your contributions and fosters professional growth. Our company offers comprehensive training, a collaborative culture, and opportunities for career advancement, all while being located in a vibrant area that promotes work-life balance. Join us to make a meaningful impact in debt recovery while enjoying the benefits of a strong team-oriented atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Admin- strong excel and customer service skills
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. Focus on how your strong Excel and customer service skills can benefit the role and the company.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! Asking about the team dynamics or how success is measured in the role shows that you’re engaged and thinking ahead.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a great way to reiterate your interest in the position and remind them of your key strengths. Plus, it shows good manners!
We think you need these skills to ace Admin- strong excel and customer service skills
Some tips for your application 🫡
Show Off Your Excel Skills:Make sure to highlight your proficiency in Excel. We love seeing examples of how you've used it in previous roles, especially if it relates to managing data or creating reports. Don't forget to mention any specific functions or tools you’re comfortable with!
Tailor Your Application:Take a moment to customise your application for the Debt Recovery Administrator role. We want to see how your experience aligns with the key responsibilities listed in the job description. Use similar language and keywords to make your application stand out!
Professional Communication is Key:Since this role involves a lot of customer interaction, showcase your strong verbal and written communication skills. Whether it's through your cover letter or CV, let us know how you've successfully handled sensitive conversations in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join the StudySmarter team!
How to prepare for a job interview at Greenbelt Group
✨Master Your Excel Skills
Since the role requires strong Excel proficiency, brush up on your skills before the interview. Be ready to discuss how you've used Excel in previous roles, whether it's for managing data, creating reports, or tracking case progress. Maybe even prepare a few examples of how you’ve solved problems using Excel.
✨Showcase Your Customer Service Experience
This position involves a lot of customer interaction, so think about your past experiences dealing with customers. Prepare specific examples where you handled challenging conversations or negotiated repayment plans. Highlight your ability to empathise and communicate effectively, as this will be key in the interview.
✨Demonstrate Attention to Detail
Given the importance of accuracy in this role, be prepared to discuss how you ensure precision in your work. You might want to share examples of how you've maintained accurate records or managed documentation in previous jobs. This will show that you understand the significance of detail in debt recovery.
✨Familiarise Yourself with Compliance Requirements
Understanding legal and regulatory requirements is crucial for this role. Do some research on relevant legislation, like the Data Protection Act, and be ready to discuss how you’ve adhered to compliance in your past roles. This will demonstrate your commitment to following procedures and maintaining professionalism.
