At a Glance
- Tasks: Support customers with queries and deliver outstanding service in a busy contact centre.
- Company: Established financial services organisation with a friendly team culture.
- Benefits: Competitive salary, 25 days holiday, free breakfast, and employee discounts.
- Other info: Hybrid working available after training, with excellent career growth opportunities.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a positive attitude towards customer service.
The predicted salary is between 25010 - 25010 € per year.
Location: Newcastle Upon Tyne
Salary: £25,010 per year (£13.00 per hour)
Hours: 37 hours per week
Hybrid Working: Available after successful probation/training (3 days office / 2 days home)
Shift Pattern: 9am – 5pm, 11am – 7pm, Alternate Saturdays: 9am – 1pm
Benefits
- 25 days holiday + bank holidays
- Holidays increase to 28 days after 5 years
- Birthday day off
- Pension scheme (5% employee / 3% employer)
- Free breakfast every day
- Free fresh fruit
- Free on-site parking
- Employee Assistance Programme
- Employee discount platform
- Free flu jabs
- Cycle to work scheme
- Metro season ticket salary sacrifice scheme
The Role
We’re looking for a friendly, confident, and customer-focused individual to join our busy contact centre team within a well-established financial services organisation. This role is ideal for someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in delivering excellent customer service. You’ll support customers with a range of queries, policy updates, and account changes while ensuring every interaction is professional, compliant, and efficient.
What You’ll Be Doing
- Handling inbound and outbound customer calls
- Responding to customer emails and queries
- Supporting customers with policy changes and new business enquiries
- Delivering outstanding customer service at every interaction
- Identifying customer needs and promoting suitable products/services where appropriate
- Updating systems accurately and efficiently
- Working closely with colleagues to support team performance
- Ensuring all customer interactions meet FCA and company standards
What We’re Looking For
- Strong communication skills
- Positive and professional attitude
- Excellent customer service skills
- Comfortable working in a fast-paced environment
- Ability to work independently and as part of a team
- Good IT and system skills
- Problem-solving mindset with a proactive approach
Customer Service Advisor in Sunderland employer: greenbean
Join a dynamic and supportive team in Newcastle Upon Tyne, where we prioritise employee well-being and professional growth. With a competitive salary, generous holiday allowance, and a range of benefits including hybrid working options and free daily breakfast, we foster a positive work culture that values collaboration and excellence in customer service. Our commitment to your development ensures that you will thrive in your role as a Customer Service Advisor while enjoying a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Sunderland
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you walk into that interview, let them see your enthusiasm for being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling those tricky questions during the interview.
✨Tip Number 3
Show off your skills! Prepare examples of how you've delivered excellent customer service in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them memorable.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself on their radar and show your interest in the role.
We think you need these skills to ace Customer Service Advisor in Sunderland
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Advisor role. Highlight your communication skills and any previous customer service experience to show us you’re the right fit!
Craft a Personal Cover Letter:Don’t just send a generic cover letter! Take the time to write a personal one that explains why you want to work with us at StudySmarter and how you can contribute to our team. Show us your personality!
Be Clear and Concise:When filling out your application, keep your answers clear and to the point. We appreciate straightforwardness, so make it easy for us to see why you’d be a great addition to our contact centre team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at greenbean
✨Know the Company Inside Out
Before your interview, take some time to research the financial services organisation. Understand their values, mission, and the products they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've delivered excellent customer service. Think about times when you resolved a difficult situation or went above and beyond for a customer. This will demonstrate your ability to thrive in a fast-paced environment.
✨Practice Common Interview Questions
Anticipate questions related to handling customer queries, policy updates, and teamwork. Practising your responses can help you feel more confident. Consider using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Dress the Part and Be Punctual
Even if the role allows for hybrid working, make sure to dress professionally for the interview. Arriving on time shows respect for the interviewer's schedule and sets a positive tone for the meeting.
