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- Tasks: Manage client queries and ensure accurate processing of pension transactions.
- Company: Join a forward-thinking financial services company focused on innovative, customer-centric solutions.
- Benefits: Enjoy flexible working, a non-contributory pension scheme, and an annual bonus up to 10%.
- Why this job: Make a real impact while enhancing client experiences in a supportive, inclusive environment.
- Qualifications: Experience in financial services, strong attention to detail, and excellent communication skills required.
- Other info: Hybrid working available after training; be part of a mission-driven team committed to social responsibility.
The predicted salary is between 28500 - 29500 £ per year.
Job Title:Senior Pensions Analyst
Location: Glasgow
Salary: £28,500-£29,500 + up to 10% annual bonus
Hours: 35 hours per week, Monday to Friday (Hybrid after training)
About the Role
We are working with a well know Financial services client who are looking for a Senior Pensions Analyst to join their Client Solutions Technical Team in Glasgow. This is a varied and fast-paced role at the heart of their operations, where exceptional customer service and attention to detail go hand in hand. Youll be managing a range of queries and client instructions, ensuring they are completed accurately and within agreed timeframeshelping advisers achieve the best outcomes for their clients.
This role offers the opportunity to make a real impact, not just by supporting our clients, but by identifying improvements to existing controls and processes. Youll play an important part in safeguarding client money and enhancing the client journey.
Key Responsibilities
Manage incoming client queries and instructions, including processing money movements, transfers, and pension transactions.
Support operations across the wider department as required.
Respond to client queries clearly, professionally, and within agreed timeframes.
Share knowledge and best practices with colleagues and teams across the business.
Identify opportunities to improve operational controls and contribute to the design of better processes.
Work within the companys risk management framework and understand the impact of actions.
Play an active role in enhancing the client journey and overall service delivery.
About You
You are well-organised, proactive, and focused on delivering quality, thoughtful in your approach, and always one step ahead. You listen closely, ask the right questions, and take pride in resolving issues quickly and effectively. With strong communication skills and a drive to help others, you excel in delivering exceptional service in a busy environment.
Were looking for someone who has:
- Previous experience in financial services (
- Experience with pensions or ISAs is essential
- A high level of accuracy and strong attention to detail.
- The ability to manage multiple tasks and adapt to changing priorities.
- Confidence in handling complex or sensitive situations with professionalism and care.
- Clear and effective communication skillsboth written and verbal.
- A proactive approach to solving problems and improving how things are done.
- A collaborative mindset and a desire to support team success.
A Little About the company
They are on a mission to make retirement more rewarding. They support financial advisers and their clients through innovative, customer-focused platform solutions. There people-first approach means we celebrate collaboration, value inclusion, and champion continuous improvement.
Our clients journey began by doing things differentlyputting customers centre stage from day one. They have come a long way, but there purpose remains clear. There culture, values and commitment to social responsibility shape everything we do.
Inclusion and Diversity at Nucleus
Our client cares deeply about creating an inclusive workplace that reflects the diverse world we live in. For them, inclusion isnt just good practiceits good business. A range of perspectives leads to better problem-solving and more relevant solutions for their clients. They are committed to building a fair, balanced, and transparent financial services industry and playing their part in driving that change.
What they Offer
You will be provided with a generous package of benefits designed to support what matters most to our people:
- Non-contributory pension scheme
- Annual bonus of up to 10%
- Enhanced parental leave
- Paid emergency leave
- Health and wellbeing initiatives
- Flexible working options where possible
- A supportive, engaging, and values-driven workplace
Senior Pensions Analyst in Glasgow employer: Greenbean
Contact Detail:
Greenbean Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Pensions Analyst in Glasgow
✨Tip Number 1
Familiarise yourself with the latest trends and regulations in pensions and financial services. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in a fast-paced industry.
✨Tip Number 2
Network with professionals in the financial services sector, especially those who work with pensions. Attend industry events or join relevant online forums to build connections that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved processes or resolved complex client issues in previous roles. Highlighting your problem-solving skills and attention to detail will resonate well with the hiring team.
✨Tip Number 4
Showcase your communication skills by practising clear and concise explanations of complex topics. Being able to articulate your thoughts effectively will be crucial in a role that involves managing client queries and instructions.
We think you need these skills to ace Senior Pensions Analyst in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in financial services, particularly with pensions or ISAs. Emphasise your attention to detail and ability to manage multiple tasks, as these are key for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've delivered exceptional customer service and improved processes in previous positions.
Showcase Communication Skills: Since strong communication skills are essential, consider including examples of how you've effectively communicated complex information to clients or colleagues in your application.
Highlight Problem-Solving Abilities: Demonstrate your proactive approach to problem-solving by providing examples of challenges you've faced in previous roles and how you successfully resolved them. This will show your potential employer that you're a good fit for their team.
How to prepare for a job interview at Greenbean
✨Showcase Your Financial Services Experience
Make sure to highlight your previous experience in financial services, especially if you have worked with pensions or ISAs. Be prepared to discuss specific examples of how you've managed client queries and transactions in the past.
✨Demonstrate Attention to Detail
Given the importance of accuracy in this role, be ready to provide examples of how you've ensured precision in your work. You might want to mention any processes you've implemented to minimise errors or improve efficiency.
✨Communicate Clearly and Professionally
Practice articulating your thoughts clearly, both verbally and in writing. During the interview, focus on how you can convey complex information in a straightforward manner, as this is crucial for managing client queries effectively.
✨Emphasise Your Problem-Solving Skills
Prepare to discuss situations where you've proactively identified issues and implemented solutions. This could involve improving operational controls or enhancing the client journey, which aligns with the company's values of continuous improvement.
