At a Glance
- Tasks: Deliver exceptional customer service and handle inquiries with professionalism.
- Company: Join a fantastic client in the heart of Durham.
- Benefits: Flexible shifts, full training provided, and potential for permanent role.
- Other info: Office-based role with various shift patterns, including a 4-day workweek.
- Why this job: Be part of a team that values your dedication and offers career growth.
- Qualifications: Positive attitude; previous experience is a plus but not required.
The predicted salary is between 20000 - 25000 € per year.
Join Our Team as a Customer Service Advisor based in Durham. Are you passionate about delivering great customer service? We’re working with a fantastic client based in the heart of Durham, to hire Customer Service Advisors on a temporary ongoing basis — with the opportunity to secure a permanent role for the right person.
What You’ll Do:
- Provide exceptional customer care while using various internal systems.
- Handle customer inquiries efficiently and professionally.
What We’re Looking For:
- A positive, flexible attitude — shifts will vary Monday to Sunday, between 8am and 8pm.
- Various shift patterns available, including a 4-day workweek!
- Both full-time (37 hours/week) and part-time (27.5 hours/week) options.
- Previous customer service experience is a big plus, but not essential as full paid training is provided!
Additional Info:
- This is an office-based role in central Durham.
- Successful applicants must pass a credit check and DBS check.
Ready to take the next step? Apply today with your CV and join a team that values your dedication!
Customer Service Advisor in North East employer: greenbean
Join a vibrant team in the heart of Durham, where we prioritise exceptional customer service and employee satisfaction. Our flexible shift patterns, including the option for a 4-day workweek, ensure a healthy work-life balance while providing comprehensive training to support your growth. With opportunities for permanent roles and a supportive work culture, we are committed to fostering your career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in North East
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it's crucial to articulate your thoughts clearly. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Be flexible with your availability! The job requires shifts that vary throughout the week. Highlight your willingness to adapt to different schedules during interviews to show you're ready for the challenge.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Advisor in North East
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Advisor role. Highlight any previous customer service experience, even if it’s just a part-time gig or volunteer work!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and why you’d be a great fit for our team in Durham. Keep it friendly and professional!
Show Off Your Flexibility:Since shifts can vary, let us know about your availability. Mention your willingness to work different patterns, including weekends. We love a positive attitude and flexibility!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to see your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at greenbean
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Advisor does. Familiarise yourself with the key responsibilities mentioned in the job description, like handling inquiries and providing exceptional customer care. This will help you tailor your answers to show how you can excel in the role.
✨Showcase Your Customer Service Skills
Even if you don’t have direct experience, think of examples from your past where you’ve provided great service or resolved issues. Be ready to share these stories during the interview to demonstrate your positive attitude and flexibility, which are crucial for this position.
✨Prepare for Shift Questions
Since the role involves varying shifts, be prepared to discuss your availability. Think about how you can manage different shift patterns and express your willingness to adapt. This shows that you’re committed and ready to fit into their schedule.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training processes, or what success looks like in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
