At a Glance
- Tasks: Assist customers with queries and provide top-notch service in a busy contact centre.
- Company: Established financial services organisation with a supportive team culture.
- Benefits: £25,010 salary, 25 days holiday, free breakfast, and hybrid working options.
- Other info: Enjoy perks like free fruit, cycle to work scheme, and career growth opportunities.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a positive attitude are essential.
The predicted salary is between 25010 - 25010 € per year.
Location: Newcastle Upon Tyne
Salary: £25,010 per year (£13.00 per hour)
Hours: 37 hours per week
Hybrid Working: Available after successful probation/training (3 days office / 2 days home)
Shift Pattern: 9am – 5pm, 11am – 7pm, Alternate Saturdays: 9am – 1pm
Benefits:
- 25 days holiday + bank holidays
- Holidays increase to 28 days after 5 years
- Birthday day off
- Pension scheme (5% employee / 3% employer)
- Free breakfast every day
- Free fresh fruit
- Free on-site parking
- Employee Assistance Programme
- Employee discount platform
- Free flu jabs
- Cycle to work scheme
- Metro season ticket salary sacrifice scheme
The Role:
We’re looking for a friendly, confident, and customer-focused individual to join our busy contact centre team within a well-established financial services organisation. This role is ideal for someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in delivering excellent customer service. You’ll support customers with a range of queries, policy updates, and account changes while ensuring every interaction is professional, compliant, and efficient.
What You’ll Be Doing:
- Handling inbound and outbound customer calls
- Responding to customer emails and queries
- Supporting customers with policy changes and new business enquiries
- Delivering outstanding customer service at every interaction
- Identifying customer needs and promoting suitable products/services where appropriate
- Updating systems accurately and efficiently
- Working closely with colleagues to support team performance
- Ensuring all customer interactions meet FCA and company standards
What We’re Looking For:
- Strong communication skills
- Positive and professional attitude
- Excellent customer service skills
- Comfortable working in a fast-paced environment
- Ability to work independently and as part of a team
- Good IT and system skills
- Problem-solving mindset with a proactive approach
Customer Service Advisor in Newcastle upon Tyne employer: greenbean
Join a dynamic and supportive team in Newcastle Upon Tyne, where we prioritise employee well-being and professional growth. With a competitive salary, generous holiday allowance, and a hybrid working model after training, we foster a positive work culture that values collaboration and customer service excellence. Enjoy unique perks like free breakfast, fresh fruit, and a cycle to work scheme, making this an ideal place for those seeking meaningful employment in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about them during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, try role-playing common scenarios with a friend. This will help you feel more confident when handling calls and queries.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve turned a tricky situation into a positive outcome. This will impress interviewers and show you’re proactive.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Remember, we want to see you succeed!
We think you need these skills to ace Customer Service Advisor in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Advisor role. Highlight your communication skills and any previous customer service experience to show us you’re the right fit!
Craft a Personal Cover Letter:Don’t just send a generic cover letter! Take the time to write a personal one that explains why you want to join our team at StudySmarter and how you can contribute to our customer service excellence.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love seeing a proactive approach, so let us know how you’ve gone above and beyond for customers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at greenbean
✨Know the Company Inside Out
Before your interview, take some time to research the financial services organisation. Understand their values, mission, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered excellent customer service. Think about situations where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to thrive in a fast-paced environment and your commitment to helping people.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer or manage multiple queries at once. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the team dynamics, training processes, or the company culture. This shows that you’re not just interested in the job, but also in how you can contribute to the team and grow within the company.
