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- Tasks: Investigate and resolve financial complaints while delivering excellent customer service.
- Company: Join a fast-paced banking and financial services team, working remotely.
- Benefits: Enjoy 28 days holiday, mental health support, and retail discounts.
- Other info: Flexible working hours with genuine career progression opportunities.
- Why this job: Make a real difference in customers' lives from the comfort of your home.
- Qualifications: 12 months experience in complaints handling within a UK FCA-regulated environment.
The predicted salary is between 30000 - 30000 £ per year.
Work from Home (UK) From £30,000 per annum | Full Time (40 hours)
What’s in it for you?
- Fully remote working
- 28 days holiday (rising to 30 days with service)
- 24/7 Employee Assistance Programme & mental health support
- Retail discounts & perks platform (major UK brands, tech & more)
- Cycle to Work scheme
- Genuine career progression & development opportunities
- Recognition & referral bonus schemes (earn up to £900)
- Flexible working & focus on work-life balance
Why apply?
This is a great opportunity for experienced Complaints Handlers to join a fast-paced financial services environment where your decisions make a real difference. You’ll be trusted to manage complex complaints, deliver fair outcomes, and provide an excellent customer experience—all from home.
The role:
- Investigate and resolve financial services complaints (including regulated cases)
- Communicate clearly with customers via phone and written responses
- Make fair, evidence-based decisions in line with FCA guidelines
- Manage your own caseload and meet SLAs and deadlines
- Work across multiple workstreams in a dynamic environment
What you’ll need:
- Minimum 12 months complaints handling experience in a UK FCA-regulated environment
- Strong written and verbal communication skills
- Ability to manage complex cases and handle objections professionally
- Organised, adaptable, and comfortable working to targets
- A customer-first mindset with strong attention to detail
Training:
- 2 weeks structured training
- 2 weeks supported “Grad Bay”
- Right to Work, Criminal Record, Credit, CIFAS & sanctions checks required
If you’re looking for a remote role where your experience is valued, your development is supported, and your work genuinely impacts customers, this could be your next move.
Complaints Handler in London employer: greenbean
Contact Detail:
greenbean Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Handler in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking and financial services sector. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for those interviews! Research common complaints handling scenarios and think about how you'd tackle them. Practising your responses will help you feel more confident and ready to impress when it’s your turn to shine.
✨Tip Number 3
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in managing complex cases and your customer-first mindset. Make sure they know you’re all about delivering fair outcomes and excellent service.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes speed up the process. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Complaints Handler in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Complaints Handler role. Highlight your experience in handling complaints, especially in a regulated environment, and showcase your strong communication skills. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can make a difference in our team. Keep it concise but impactful—let us know why you’re the perfect fit for this role.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you’ve successfully resolved complex complaints in the past. We love seeing candidates who can think on their feet and deliver fair outcomes, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our company culture and values while you’re at it!
How to prepare for a job interview at greenbean
✨Know Your Stuff
Make sure you brush up on your knowledge of the banking and financial services sector, especially around complaints handling. Familiarise yourself with FCA guidelines and be ready to discuss how you've applied them in past roles.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with customers, especially in challenging situations, to demonstrate your strong verbal and written skills.
✨Demonstrate Problem-Solving Abilities
Be ready to share specific instances where you've successfully resolved complex complaints. Highlight your approach to investigating issues and making fair, evidence-based decisions that align with company policies.
✨Emphasise Your Organisational Skills
This role requires managing multiple cases and meeting deadlines. Prepare to discuss how you stay organised and prioritise tasks, perhaps by sharing tools or methods you use to keep track of your workload.