At a Glance
- Tasks: Support customers by investigating fraud concerns and ensuring account safety.
- Company: Join a high-performing team in a secure, growing financial services sector.
- Benefits: Competitive salary, monthly bonuses, hybrid working, and 28 days holiday.
- Other info: Enjoy health support, awards, and a dynamic work environment.
- Why this job: Make a real difference while building a long-term career in finance.
- Qualifications: 2 years’ UK financial services experience and strong customer service skills.
The predicted salary is between 30000 - 40000 € per year.
Glasgow (Office-based initially, hybrid options available) Full-time | Permanent
Looking for a role where you can make a real difference? Join a high-performing team supporting customers at critical moments—protecting them from fraud and delivering reassurance when it matters most. If you have financial services experience and enjoy solving problems, this is a fantastic opportunity to build a long-term career in a secure, growing sector.
What’s in it for you?
- Competitive salary + monthly bonus
- Hybrid working after probation (performance-based)
- 28 days holiday (increasing with service)
Your Day-to-Day
- Take inbound calls from customers with fraud concerns
- Investigate suspicious transactions and raise fraud cases
- Help customers keep their accounts safe
- Support with everyday banking queries
- Assist vulnerable customers with care and empathy
- Take ownership of issues and resolve them quickly
What We’re Looking For
- Minimum 2 years’ UK financial services experience
- Customer service or contact centre background
- Confident communicator with a calm, professional approach
- Strong attention to detail and decision‑making skills
- Able to handle sensitive conversations with empathy
- Motivated, proactive and solution-focused
Training & Working Pattern
- 2 weeks’ on‑site training in Glasgow (Mon–Fri, 9am–6pm)
- First 3 months office-based
- Hybrid options available after probation
- Rotational shifts between 10:00 – 23:00, Monday–Sunday
- Health & wellbeing support (GP, mental health, financial advice)
- Cycle to Work scheme
- Monthly awards & recognition
Ready to take the next step in your financial services career? Apply now and be part of a team that truly makes an impact.
Fraud Specialist in Glasgow employer: greenbean
Join a dynamic team in Glasgow where your role as a Fraud Specialist will not only enhance your career but also make a significant impact on customers' lives. With a competitive salary, hybrid working options after probation, and a strong focus on employee wellbeing, this company fosters a supportive work culture that prioritises growth and recognition. Enjoy 28 days of holiday, health support, and the opportunity to develop your skills in a secure and expanding sector.
StudySmarter Expert Advice🤫
We think this is how you could land Fraud Specialist in Glasgow
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and mission. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your financial services experience can help you tackle fraud cases effectively—this is your chance to shine!
✨Tip Number 3
Show off your problem-solving skills! During the interview, share specific examples of how you've handled challenging situations in the past. This will demonstrate your ability to think on your feet and reassure the interviewers that you can handle sensitive conversations with empathy.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Fraud Specialist in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your financial services experience and customer service skills. We want to see how your background aligns with the role of a Fraud Specialist, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about protecting customers from fraud and how your problem-solving skills can make a difference. Keep it engaging and personal—let us know who you are!
Showcase Your Communication Skills:As a Fraud Specialist, you'll need to handle sensitive conversations with empathy. In your application, highlight any experiences where you've successfully communicated in challenging situations. We love seeing confident communicators!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team in Glasgow!
How to prepare for a job interview at greenbean
✨Know Your Stuff
Make sure you brush up on your financial services knowledge. Understand common fraud scenarios and the processes involved in investigating them. This will show that you're not just interested in the role, but that you’re also prepared to tackle the challenges head-on.
✨Empathy is Key
Since you'll be dealing with customers who may be distressed about fraud, practice how to communicate with empathy. Think of examples from your past where you've handled sensitive situations well. This will demonstrate your ability to connect with customers and provide reassurance.
✨Showcase Problem-Solving Skills
Prepare to discuss specific instances where you've successfully resolved issues in a customer service setting. Highlight your decision-making process and how you approached each situation. This will illustrate your proactive and solution-focused mindset.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
