At a Glance
- Tasks: Provide top-notch customer support in Welsh and English, handling queries and managing promotional claims.
- Company: Join a global leader in promotional marketing with a vibrant team culture.
- Benefits: Enjoy 25 days annual leave, life assurance, and retail discounts.
- Other info: Dynamic role with opportunities for growth and development.
- Why this job: Make a real difference in customer experiences while working remotely or hybrid.
- Qualifications: Fluent in Welsh and English with previous customer service experience.
The predicted salary is between 27800 - 28000 £ per year.
Location: Remote/Hybrid (Head Office based in Gateshead)
Hours: Monday to Friday, 9:00am – 5:00pm
Contract: Permanent, Full-Time
Salary: £25,238
About the Role
We are recruiting on behalf of a global leader in promotional marketing and customer engagement, delivering award-winning promotional campaigns for some of the world's most recognised brands. We are looking for a Welsh Speaking Customer Service Advisor to join their Customer Services team. This is an exciting opportunity for a customer-focused individual who is fluent in both Welsh and English and enjoys working in a fast-paced environment.
What You'll Be Doing
- Handling customer calls and emails in both Welsh and English, providing prompt, professional support.
- Managing queries efficiently using multiple systems and dual screens.
- Processing customer registrations and promotional claims accurately.
- Keeping customers updated and providing clear guidance on promotional campaigns.
- Resolving enquiries effectively, escalating complex issues where needed.
- Maintaining accurate records and meeting agreed service levels and quality standards.
- Delivering every interaction with professionalism, empathy and excellent customer care.
- Adapting quickly to campaign processes and supporting colleagues when required.
Skills & Experience
- Native-level spoken and written Welsh and English.
- Previous customer service experience within a contact centre environment.
- Excellent communication skills and a strong customer-focused approach.
- Good IT skills, including Microsoft Outlook, Excel and customer management systems.
- Strong organisational skills, attention to detail and accuracy.
- The ability to work efficiently across multiple systems in a fast-paced environment.
- Strong problem-solving skills and a proactive attitude.
What You'll Bring
- A passion for delivering outstanding customer service.
- A proactive, organised and positive approach to work.
- The ability to learn new systems and processes quickly.
- Confidence using systems, tools and established processes.
- A willingness to learn, develop and adapt to changing business needs.
- The ability to work independently and as part of a team.
- A commitment to providing an excellent customer experience.
Benefits
- 25 days annual leave plus 1 day's Birthday leave.
- Option to purchase additional annual leave each January.
- Life assurance at 2x annual salary.
- Long service awards.
- Access to a retail discount platform.
- Employee Assistance Programme (EAP).
- Corporate Metro Card loan scheme.
Interested? If you're a fluent Welsh speaker looking for your next customer service opportunity, we'd love to hear from you. Apply now to register your interest and be considered for one of our upcoming intakes.
Customer Service Advisor in Gateshead employer: greenbean
Join a dynamic and supportive team at a global leader in promotional marketing, where your bilingual skills will be valued in delivering exceptional customer service. With a strong focus on employee growth, you will benefit from 25 days of annual leave, life assurance, and access to a retail discount platform, all while enjoying a flexible remote/hybrid work environment based in Gateshead. This is an excellent opportunity for those seeking meaningful employment in a fast-paced, collaborative culture that prioritises professional development and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Gateshead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at greenbean. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like greenbean before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Gateshead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to greenbean:Your cover letter is your chance to shine! Tell us why you want to work at greenbean specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at greenbean!
How to prepare for a job interview at greenbean
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
