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- Tasks: Investigate and resolve financial complaints while delivering excellent customer service.
- Company: Join a fast-paced financial services company with a focus on remote work.
- Benefits: Enjoy 28 days holiday, mental health support, and retail discounts.
- Other info: Flexible working hours and genuine career progression opportunities.
- Why this job: Make a real difference in customers' lives from the comfort of your home.
- Qualifications: 12 months experience in complaints handling within a regulated environment.
The predicted salary is between 30000 - 30000 £ per year.
Work from Home (UK) From £30,000 per annum | Full Time (40 hours)
What’s in it for you?
- Fully remote working
- 28 days holiday (rising to 30 days with service)
- 24/7 Employee Assistance Programme & mental health support
- Pension scheme & life assurance
- Retail discounts & perks platform (major UK brands, tech & more)
- Cycle to Work scheme
- Genuine career progression & development opportunities
- Recognition & referral bonus schemes (earn up to £900)
- Flexible working & focus on work-life balance
Why apply?
This is a great opportunity for experienced Complaints Handlers to join a fast-paced financial services environment where your decisions make a real difference. You’ll be trusted to manage complex complaints, deliver fair outcomes, and provide an excellent customer experience—all from home.
The role:
- Investigate and resolve financial services complaints (including regulated cases)
- Communicate clearly with customers via phone and written responses
- Make fair, evidence-based decisions in line with FCA guidelines
- Manage your own caseload and meet SLAs and deadlines
- Work across multiple workstreams in a dynamic environment
What you’ll need:
- Minimum 12 months complaints handling experience in a UK FCA-regulated environment
- Strong written and verbal communication skills
- Ability to manage complex cases and handle objections professionally
- Organised, adaptable, and comfortable working to targets
- A customer-first mindset with strong attention to detail
Training:
- 2 weeks structured training
- 2 weeks supported “Grad Bay”
- Pre-employment checks: Right to Work, Criminal Record, Credit, CIFAS & sanctions checks required
If you’re looking for a remote role where your experience is valued, your development is supported, and your work genuinely impacts customers, this could be your next move.
Complaints Handler in England employer: greenbean
Contact Detail:
greenbean Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Handler in England
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling complaints, it's crucial to articulate your thoughts clearly. Role-play with a friend or use online resources to sharpen your verbal and written communication.
✨Tip Number 3
Prepare for situational questions! Think about how you've handled complex cases in the past and be ready to share specific examples. This will demonstrate your experience and problem-solving abilities.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Complaints Handler in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Complaints Handler role. Highlight your experience in handling complaints, especially in a UK FCA-regulated environment, and show us how your skills align with what we're looking for.
Showcase Your Communication Skills: Since strong written communication is key for this role, ensure your application is clear and concise. Use professional language but keep it friendly—after all, we want to see your personality shine through!
Demonstrate Your Customer-First Mindset: In your application, share examples of how you've put customers first in previous roles. We love seeing candidates who genuinely care about delivering excellent customer experiences, so let that passion come across!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process. Plus, it’s super easy!
How to prepare for a job interview at greenbean
✨Know Your Stuff
Before the interview, brush up on your knowledge of complaints handling in a financial services context. Familiarise yourself with FCA guidelines and be ready to discuss how you've managed complex cases in the past.
✨Showcase Your Communication Skills
Since you'll be communicating with customers via phone and written responses, practice articulating your thoughts clearly. Consider role-playing common complaint scenarios with a friend to refine your approach.
✨Demonstrate Your Customer-First Mindset
Prepare examples that highlight your commitment to delivering excellent customer experiences. Think about times when you went above and beyond to resolve a complaint and how it positively impacted the customer.
✨Be Organised and Adaptable
In a fast-paced environment, being organised is key. During the interview, share how you manage your caseload and meet deadlines. Highlight any tools or methods you use to stay on top of your work.