At a Glance
- Tasks: Deliver exceptional customer service and support using various internal systems.
- Company: Join a fantastic client in the heart of Durham with a vibrant team.
- Benefits: Flexible shifts, including a 4-day workweek, with full paid training provided.
- Other info: Office-based role with varied shift patterns available.
- Why this job: Great opportunity to secure a permanent role while enhancing your customer service skills.
- Qualifications: Previous customer service experience is a plus, but not essential.
The predicted salary is between 22000 - 26000 € per year.
Join our team as a Customer Service Advisor based in Durham. Are you passionate about delivering great customer service? We’re working with a fantastic client based in the heart of Durham to hire Customer Service Advisors on a temporary ongoing basis — with the opportunity to secure a permanent role for the right person.
Provide exceptional customer care while using various internal systems. A positive, flexible attitude is required — shifts will vary Monday to Sunday, between 8am and 8pm. Various shift patterns are available, including a 4-day workweek! Both full-time (37 hours/week) and part-time (27.5 hours/week) options are offered.
Previous customer service experience is a big plus, but not essential as full paid training is provided! This is an office-based role in central Durham. Successful applicants must pass a credit check and DBS check.
Customer Training Support Advisor in Durham employer: greenbean
Join a vibrant team in the heart of Durham, where we prioritise exceptional customer service and employee satisfaction. With flexible shift patterns, including the option for a 4-day workweek, we offer both full-time and part-time roles, ensuring a healthy work-life balance. Our commitment to employee growth is evident through comprehensive training programmes, making this an ideal workplace for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Training Support Advisor in Durham
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you love about them.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve helped someone or solved a problem. We want to hear those stories during your interview!
✨Tip Number 3
Be flexible with your availability. Since shifts vary, showing that you can adapt will make you stand out. Let us know your preferred hours when you apply!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you’re keen and keeps you on their radar. Remember, we’re rooting for you!
We think you need these skills to ace Customer Training Support Advisor in Durham
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you love delivering great customer service. Share any experiences that highlight your positive attitude and flexibility, as these are key traits we’re looking for!
Tailor Your Application:Make sure to customise your application to fit the role of Customer Training Support Advisor. Highlight any relevant skills or experiences that align with the job description, even if they come from different areas.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your enthusiasm shines through without overwhelming us with too much information.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at greenbean
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss your understanding of what great customer care looks like and how you can deliver it. Think about examples from your past experiences, even if they’re not directly related to a job.
✨Show Off Your Flexibility
Since the role involves varying shifts, highlight your flexibility and willingness to adapt. Prepare to discuss how you manage different schedules and any previous experiences where you’ve successfully adjusted to changing demands.
✨Familiarise Yourself with Internal Systems
While you’ll receive training, showing that you’ve done your homework on common customer service systems can set you apart. Research typical tools used in customer service roles and be prepared to discuss how you would approach learning new systems quickly.
✨Prepare for the DBS and Credit Check
Since passing a credit check and DBS check is essential, ensure you’re aware of what this entails. Be ready to discuss your background honestly and positively, focusing on how you’ve learned and grown from past experiences.
