At a Glance
- Tasks: Deliver exceptional customer service and support using various internal systems.
- Company: Join a fantastic client team in the heart of Durham.
- Benefits: Flexible shifts, full paid training, and potential for permanent role.
- Other info: Various shift patterns available, including a 4-day workweek.
- Why this job: Great opportunity to develop skills and make a difference in customer care.
- Qualifications: Customer service experience is a plus, but not required.
The predicted salary is between 20000 - 25000 € per year.
Join Our Team as a Customer Service Advisor based in Durham.
Are you passionate about delivering great customer service? We’re working with a fantastic client based in the heart of Durham to hire Customer Service Advisors on a temporary ongoing basis — with the opportunity to secure a permanent role for the right person.
Provide exceptional customer care while using various internal systems.
A positive, flexible attitude — shifts will vary Monday to Sunday, between 8am and 8pm. Various shift patterns available, including a 4-day workweek! Both full-time (37 hours/week) and part-time (27.5 hours/week) options.
Previous customer service experience is a big plus, but not essential as full paid training is provided! This is an office-based role in central Durham.
Successful applicants must pass a credit check and DBS check.
Customer Service Advisor - Training in Durham employer: greenbean
Join a vibrant team in the heart of Durham, where we prioritise exceptional customer service and employee satisfaction. With flexible shift patterns, including the option for a 4-day workweek, and comprehensive training provided, we foster a supportive work culture that encourages personal and professional growth. Our commitment to our employees ensures a rewarding experience, making us an excellent employer for those seeking meaningful work.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Training in Durham
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to convey information clearly and positively. Try role-playing with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Be flexible with your availability! Since shifts can vary, showing that you're open to different working hours can make you a more attractive candidate. Plus, it demonstrates your commitment to providing great service whenever it's needed.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you're proactive and ready to take the next step in your career!
We think you need these skills to ace Customer Service Advisor - Training in Durham
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you love delivering great customer service. Share any experiences that highlight your enthusiasm and commitment to helping others.
Tailor Your Application:Make sure to customise your application to fit the role. Highlight any relevant skills or experiences that align with what we’re looking for in a Customer Service Advisor. It shows us you’ve done your homework!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us see your potential quickly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super simple!
How to prepare for a job interview at greenbean
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss your understanding of what great customer care looks like and how you can deliver it. Think about examples from your past experiences, even if they’re not directly related to a job.
✨Show Off Your Flexibility
Since shifts vary from Monday to Sunday, highlight your availability and willingness to adapt. Mention any previous experience where you had to be flexible with your schedule or handle unexpected changes.
✨Familiarise Yourself with Internal Systems
While you’ll receive training, showing that you’ve done some research on common customer service software can set you apart. Mention any relevant systems you’ve used before or express your eagerness to learn new tools quickly.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, the team, and the company culture. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
