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- Tasks: Join a dynamic team as a Customer Service Executive, providing top-notch support to customers.
- Company: A leading Customer Service Centre in Edinburgh focused on making retirement rewarding.
- Benefits: Enjoy competitive salary, 25 days holiday, private medical insurance, and free snacks!
- Why this job: Be part of a supportive culture that values flexibility, wellbeing, and collaboration.
- Qualifications: Strong IT skills and a passion for problem-solving are essential.
- Other info: Work Monday to Friday with flexible shifts and a vibrant city centre location.
The predicted salary is between 24000 - 25000 £ per year.
We’re partnering with a leading Customer Service Centre in Edinburgh to recruit enthusiastic Customer Service Executives to join their dynamic and supportive team. If you’re passionate about delivering exceptional service, enjoy problem-solving, and want to work for a business that genuinely values its people, this could be the opportunity for you.
Why You’ll Love Working Here
- Financial Security
- Competitive salary with annual pay reviews
- 10% non-contributory employer pension
- Annual performance-based bonus
- Group income protection and life assurance
- Work-Life Balance
- 25 days holiday plus bank holidays
- Extra holidays awarded with length of service
- Holiday trading scheme – buy or sell up to 5 days (pro rata)
- Health & Wellbeing
- Private medical insurance
- Discounted gym membership and cycle-to-work scheme
- Free food and snacks in the office pantry
- Mental health first aiders, menopause ambassadors and confidential counselling through our Employee Assistance Program
- Modern Workplace
- Edinburgh city centre
- Direct access to central shops and amenities
- On-site coffee machines and breakout areas for relaxation
About the Role
As a Customer Service Executive, you will be part of a frontline team providing first-class support to advisers and customers, primarily around pension products. You’ll handle phone calls and digital communications, ensuring queries are resolved swiftly and professionally. You’ll also collaborate with operational and distribution teams to ensure a smooth customer journey and will need to use internal systems effectively – so strong IT skills (Word, Excel, and Outlook) are essential.
Working Hours
35 hours per week, Monday to Friday. You’ll work one of the following shifts (issued a week in advance), each including a one-hour lunch break:
- 8.30am – 4.30pm
- 9.00am – 5.00pm
- 9.30am – 5.30pm
What We’re Looking For
You’ll thrive in this role if you:
- Stay calm and organised in a fast-paced environment
- Communicate clearly and confidently, both written and verbal
- Enjoy solving problems and making thoughtful decisions
- Are a team player who contributes ideas and supports others
Interested? Click ‘apply now’ and one of our team will be in touch. We’re excited to hear from you!
A Bit About the Company
The company is on a mission to make retirement more rewarding. That means doing things differently. From day one, they put people first – their customers, their advisers, and their colleagues. They have built a business where partnership and collaboration are at the heart of everything they do. They work hard, celebrate wins, and continuously shape their platform to deliver the very best experience. Their culture sets us apart. They champion flexibility, wellbeing, diversity, and doing the right thing – inside and outside of work. And when it comes to benefits? They have that covered too – with enhanced parental leave, paid time off for emergencies, wellbeing programmes, and flexible working options all part of the package.
Customer Service Executive employer: Greenbean
Contact Detail:
Greenbean Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarise yourself with the company's mission and values. Understanding their focus on people-first service and collaboration will help you align your responses during interviews, showcasing how you can contribute to their culture.
✨Tip Number 2
Brush up on your IT skills, especially in Word, Excel, and Outlook. Being able to demonstrate your proficiency in these tools during the interview will show that you're ready to handle the internal systems effectively.
✨Tip Number 3
Prepare for situational questions that assess your problem-solving abilities. Think of examples from past experiences where you successfully resolved customer issues or worked as part of a team to achieve a goal.
✨Tip Number 4
Showcase your communication skills by practising clear and confident responses. Whether it's through mock interviews or speaking with friends, being articulate will help you stand out as a strong candidate for the role.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise skills like problem-solving, communication, and IT proficiency, as these are key for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've delivered exceptional service in the past and how you align with the company's values.
Highlight Relevant Skills: In your application, clearly outline your strong IT skills, particularly with Word, Excel, and Outlook. Mention any experience you have in fast-paced environments and your ability to stay organised under pressure.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Greenbean
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will demonstrate your commitment to the role.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you've effectively solved problems in previous roles. Think of scenarios where you had to think on your feet or make quick decisions, as this aligns with the company's focus on thoughtful decision-making.
✨Highlight Your IT Proficiency
Since strong IT skills are essential for this role, be ready to talk about your experience with Word, Excel, and Outlook. You might even want to mention any specific tasks you've accomplished using these tools to showcase your capabilities.
✨Emphasise Teamwork and Collaboration
The company values teamwork, so be prepared to share examples of how you've worked effectively within a team. Discuss how you contribute ideas and support your colleagues, as this will resonate well with their culture of partnership and collaboration.
