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- Tasks: Support key accounts, resolve queries, and enhance customer experience in the energy sector.
- Company: Join an award-winning independent energy provider focused on quality service and teamwork.
- Benefits: Enjoy 25 days holiday, flexitime, a yearly bonus, wellbeing support, and access to an on-site gym.
- Why this job: Be part of a dynamic team that values service quality and offers exciting social events.
- Qualifications: Strong organisational skills, proactive mindset, and proficiency in Excel and Outlook required.
- Other info: Flexible working hours from Monday to Friday, with opportunities for personal and professional growth.
The predicted salary is between 20000 - 28000 £ per year.
Looking to join a dynamic, customer-focused team in the energy sector? We’re looking for a driven and organised Customer Service Delivery Coordinator to support a growing Customer Experience team for an award-winning energy company in Bury. If you have a talent for relationship management, solving queries, and delivering top-tier service, this role could be a great fit. This is your opportunity to be part of an independent energy provider where service quality and teamwork are at the heart of everything we do.
Working hours: Monday to Friday, 8:30am – 5:00pm with Flexitime
Salary: £25,000-27,000 + bonus + benefits
What’s in it for you:
- 25 days holiday
- Yearly bonus (based on company and personal performance)
- Flexi-time scheme
- Free on-site parking
- Wellbeing support
- Access to an on-site gym
- Exciting social and team-building events
Key Responsibilities:
- Act as the primary point of contact for key accounts
- Manage and resolve a range of account-related queries
- Administer Change of Tenancy (COT) requests within agreed SLAs
- Support the continuous improvement of services offered to key clients
- Investigate and resolve billing issues from managing agents
- Be the key contact for AMR rollout programmes and report on challenges/performance
- Ensure complete and accurate half-hourly data is shared with managing agents, resolving issues promptly
- Support the rollout of new products and services through effective communication
- Monitor and report on competitor offerings to inform business strategy
- Provide aftersales and customer care support to back-office operations
- Generate both regular and ad hoc reporting
- Attend off-site client meetings as needed
What we’re looking for:
- Excellent organisational skills
- Self-motivated with a proactive mindset
- Clear and confident verbal and written communication
- Strong arithmetic and analytical skills
- Computer literate, especially in Excel and Outlook
- High attention to detail
- Able to work independently and as part of a team
It’d be great if you also have:
- Experience within the energy industry
- A background in account management
Ready to take the next step? If you're passionate about service and love building client relationships, click ‘apply now’ — we’d love to hear from you!
Customer Service Coordinator employer: Greenbean
Contact Detail:
Greenbean Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with the energy sector and current trends. Understanding the industry will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since the role involves managing key accounts and resolving queries, being articulate and clear will set you apart.
✨Tip Number 3
Network with professionals in the energy sector. Attend industry events or join online forums to connect with others who can provide insights or even refer you to opportunities.
✨Tip Number 4
Prepare for potential scenario-based questions during interviews. Think about how you would handle specific customer service challenges, as this will demonstrate your problem-solving abilities.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and account management. Use keywords from the job description to demonstrate that you meet the specific requirements of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build relationships. Mention any relevant experience in the energy sector and how it aligns with the company's values.
Highlight Key Skills: In your application, emphasise your organisational skills, attention to detail, and proficiency in tools like Excel and Outlook. Provide examples of how you've used these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Greenbean
✨Showcase Your Organisational Skills
As a Customer Service Coordinator, you'll need to demonstrate excellent organisational skills. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously, highlighting how you prioritised and met deadlines.
✨Demonstrate Your Communication Skills
Clear and confident communication is key in this role. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you've effectively communicated with clients or team members in previous roles, especially in resolving queries.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of specific instances where you resolved customer issues or improved service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Research the Company and Industry
Familiarise yourself with the energy sector and the company's position within it. Understanding their services, values, and recent developments will show your genuine interest and help you tailor your answers to align with their goals.
