Customer service advisor - Utilities

Are you an organised, detail-oriented professional with a passion for the energy sector? Do you thrive in a dynamic environment where problem-solving and stakeholder management are key? If so, this could be the perfect role for you!

You’ll receive a starting salary of £27,000 + bonus + benefits and the opportunity to develop your career!

Why Join Us? We offer a range of benefits to support your wellbeing and professional growth:

• 25 days of annual leave (plus bank holidays)
• Annual bonus scheme
• Flexible working hours
• Free onsite parking
• Wellbeing support
• Access to an onsite gym
• Exciting social and team-building events

The Role We are looking for a dedicated Metering Administrator to oversee and manage metering operations, working closely with various stakeholders to ensure efficient service delivery. This role requires strong organisational skills, problem-solving abilities, and the capacity to manage industry processes and projects effectively.

Key Responsibilities:

• Oversee the installation, exchange, removal, and updates of metering data to maintain accuracy
• Ensure stakeholder information is up to date and that appointments are properly managed
• Identify and resolve meter discrepancies efficiently
• Handle and resolve industry meter reading rejections
• Communicate with customers, metering partners, reading agencies, and other industry professionals to address queries
• Support AMR and Smart meter rollout initiatives
• Ensure meter readings are obtained and submitted within set deadlines
• Process industry file flows to ensure accurate supply point data
• Provide regular and ad-hoc reports as required

Desired Personal Attributes:

• Excellent verbal and written communication skills
• Strong organisational and prioritisation skills in a fast-paced environment
• Exceptional attention to detail and accuracy
• A proactive approach to problem-solving and process improvement
• Adaptable and flexible, with a willingness to support other areas as needed
• Strong interpersonal skills with the ability to influence and build relationships

Advantageous Skills:

• Proficiency in MS Office, particularly MS Excel
• Experience within an energy sector operations function
• Advanced Excel skills
• Previous experience working with metering agents or third-party industry service providers

If you are interested in this new position, click \’apply now’ and a member of our team will be in touch!

Job Type: Full-time

Pay: From £27,000.00 per year

Benefits:

• Company pension

Schedule:

• Day shift
• Monday to Friday

Work Location: In person