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- Tasks: Assist customers with inquiries and provide top-notch support daily.
- Company: Join a dynamic team focused on delivering exceptional customer service.
- Benefits: Enjoy a competitive salary, work-life balance, and comprehensive benefits.
- Why this job: Be part of a supportive culture that values your well-being and growth.
- Qualifications: No specific experience required; just bring your passion for helping others!
- Other info: Apply quickly as spots are filling fast!
The predicted salary is between 20000 - 26000 £ per year.
We have an excellent opportunity for Customer Service Advisors to join our call centre team in Preston on a temporary ongoing basis.
Starting hourly rate of £11.44 increasing to £12.30 after working 12 weeks, with immediate start dates available!
Full training will be provided for the role; however, a customer service background or call centre experience is extremely beneficial to excel in this role.
The position is full time office-based, with shift patterns Monday – Friday between 8am – 6pm.
Successful applicants will be required to handle inbound calls, providing appropriate information to customers, processing customer requests, and updating records.
You will work on numerous internal systems and provide outstanding customer service.
All successful applicants must be able to successfully pass a credit check and DBS check.
If you’re interested in this role of Customer Service Advisor, apply now and a member of our team will be in touch.
Customer Service Advisor employer: Greenbean
Contact Detail:
Greenbean Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Make sure to familiarize yourself with our company values and customer service philosophy. This will help you align your responses during the interview with what we stand for at StudySmarter.
✨Tip Number 2
Prepare to discuss specific examples of how you've handled customer inquiries or complaints in the past. We value real-life experiences that demonstrate your problem-solving skills and empathy.
✨Tip Number 3
Research common customer service scenarios and think about how you would approach them. Being able to articulate your thought process will show us that you're proactive and ready for the role.
✨Tip Number 4
Don’t forget to highlight your communication skills! Whether it's through phone, email, or chat, being able to convey information clearly is crucial in this role.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Use specific examples that demonstrate your skills in communication, problem-solving, and handling customer inquiries.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role. Mention why you are interested in working as a Customer Service Advisor and how your background makes you a great fit for the team.
Highlight Your Availability: Since the job has specific working hours, clearly state your availability in your application. This shows that you are aware of the requirements and are ready to commit.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Check for any spelling or grammatical errors, as these can create a negative impression on the hiring team.
How to prepare for a job interview at Greenbean
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and the services they provide. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Common Questions
Anticipate common customer service interview questions, such as how you handle difficult customers or your approach to problem-solving. Prepare specific examples from your past experiences that demonstrate your skills and abilities.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication skills are essential. During the interview, practice clear and concise communication. Make sure to listen actively and respond thoughtfully to the interviewer's questions.
✨Ask Insightful Questions
At the end of the interview, be ready to ask insightful questions about the role and the company. This shows your enthusiasm and helps you determine if the company is the right fit for you.
