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For Companies At a Glance
- Tasks: Be the friendly voice helping customers with queries across phone, chat, and email.
- Company: Join a leading digital financial services provider in the fintech sector.
- Benefits: Enjoy a £22,530 salary, 4-day work week, and a £200 annual learning fund.
- Why this job: Kickstart your career in a supportive environment with real progression opportunities.
- Qualifications: Previous customer service experience and a passion for helping others.
- Other info: Flexible working culture with over 100 people promoted from this role.
The predicted salary is between 18000 - 27000 £ per year.
We\’re on the lookout for enthusiastic individuals to join a growing Customer Support team at a leading digital financial services provider. This is a fantastic opportunity to gain experience in the fast-moving fintech sector, with structured career progression and a supportive, forward-thinking culture.
What Youll Do
As a Customer Support Agent , youll be the first point of contact for customers offering guidance, resolving queries, and providing excellent service across various channels (phone, chat, email, etc.).
Whether its helping someone log in, answering questions about products, or guiding them through technical issues, youll make every interaction count.
What Youll Bring
- Previous customer service or contact centre experience
- Clear communication skills and a friendly, professional tone
- A desire to help people and solve problems
- Confidence using technology and digital tools
- Ability to work well in a fast-paced, team-focused environment
What Youll Get in Return
- £25,000 salary per year
- 4-day working week (full-time hours across 4 days)
- 22.5 days holiday + bank holidays , with the option to buy more
- Annual bonus scheme (based on individual and business performance)
- …
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Customer Service Advisor employer: Greenbean
Contact Detail:
Greenbean Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be the first point of contact for customers, being clear and friendly is key. Try role-playing with a friend or family member to boost your confidence.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you helped someone resolve an issue. This will demonstrate your ability to handle customer queries effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining our awesome team!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We love seeing candidates who are genuinely excited about helping others and making a difference.
Tailor Your Experience: Make sure to highlight any previous customer service or contact centre experience you have. We want to see how your skills align with what we’re looking for, so don’t be shy about showcasing your relevant achievements!
Keep It Clear and Friendly: Use clear communication in your application. A friendly, professional tone will resonate well with us, as it reflects the kind of interaction we expect with our customers. Remember, first impressions count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better. Don’t wait too long – we can’t wait to hear from you!
How to prepare for a job interview at Greenbean
✨Know the Company
Before your interview, take some time to research the company and its values. Understanding their mission in the fintech sector will help you align your answers with what they’re looking for. Plus, it shows genuine interest!
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous experience where you successfully resolved customer issues or provided exceptional service. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Practice Clear Communication
Since communication is key in this role, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences.
✨Demonstrate Your Tech Savviness
Familiarise yourself with common digital tools and platforms used in customer service. Be ready to discuss how you’ve used technology to enhance customer interactions in the past, as this will show you’re prepared for the fast-paced environment.
